Salesforce’s Slack Stock Boosted by New AI-Focused Product
Salesforce-owned Slack has launched its new AI-powered assistant for its popular workplace messaging app, driving the stock value of Salesforce’s Slack (CRM) up by more than 2% on Wednesday. The innovative Slack AI aims to simplify the overwhelming amount of work threads and channels, providing users with convenient summarization and search options. This update offers a streamlined workflow and improved productivity for Slack’s customers.
Enhanced Workspace Navigation and Simplified Information Retrieval
Slack AI introduces three primary features to its users for efficient work management:
1. Thread and Channel Summarization
By implementing Slack AI, users can now effortlessly summarize the content of threads and channels. To access the summarization feature, simply click or tap the star symbol located in the top right corner of your Slack window while in the desired thread or channel. The Slack AI will analyze and summarize the conversations into bite-sized lists, highlighting key topics and action items. This eliminates the need to scroll through lengthy conversations, enabling users to catch up on missed discussions during meetings or absence.
2. Real-time Assistance for Time-Sensitive Issues
Slack vice president of product, Jackie Rocca, emphasizes the usefulness of Slack AI in urgent scenarios. For instance, let’s consider a situation where a customer raises an issue, but the expert responsible for resolving it is offline. To quickly understand the ongoing conversation and respond promptly, the expert can rely on Slack AI to summarize the chat, enabling efficient and effective customer support.
3. Channel Summaries
With the addition of channel summary functionality, users gain the ability to summarize recent conversations within specific timeframes, such as the last seven days or a designated period. This facilitates the easy retrieval of important information, saving users time and effort in finding relevant discussions.
By harnessing the power of AI, Slack aims to boost workplace efficiency and streamline communication for its valued customers. With this exciting new release, users can stay better informed, ensuring important insights and discussions are readily accessible for effective collaboration.
