Ryanair has become increasingly known for its no-nonsense approach to customer service. The budget airline is well aware of its reputation and appears to relish in it. In fact, its Twitter account has become something of a legend in the world of social media. On a daily basis, the company takes on hordes of disgruntled passengers looking to voice their complaints online. Recently, things got heated when one passenger referred to Ryanair as ‘crazy’. The airline’s social media team clapped back in the most Ryanair way possible. In this article, we’ll take a closer look at the incident and explore Ryanair’s attitude towards customer service.
Ryanair responded to a Twitter complaint from a dissatisfied passenger whose group of eight did not get seated together despite choosing randomly allocated seats. The Irish airline’s Twitter admin did not hold back in their response, sarcastically stating that they had chosen random allocation and were unhappy with the result. Some Twitter replies defended Ryanair’s stance, suggesting that paying for seat selection was an option, while others poked fun at the airline’s reputation. Ryanair also announced the addition of 51,000 extra seats across French routes ahead of the Rugby World Cup. However, some fans pointed out price increases around the time of the matches.
In conclusion, Ryanair’s Twitter account has shown that the power of social media can be a double-edged sword. While it has allowed disgruntled passengers to voice their complaints in a very public manner, it has also given companies like Ryanair the opportunity to defend themselves and their actions. Through their witty and humorous responses, Ryanair’s social media team has managed to turn negative comments into positive engagement, proving that sometimes the best way to deal with ‘crazy’ situations is with a good sense of humor. It’s safe to say that Ryanair’s Twitter account will continue to clap back at any future complaints, but with a newfound respect from their followers.
