During an interview with BBC Radio 5, Ryanair CEO Michael O’Leary got angry about flight refunds. “All wrong.”
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During the interview, the presenter cited several complaints from listeners who claimed not to have their money back after their flight was canceled by Covid-19.
O’Leary disagreed. He shouted so loudly several times that the interviewer could not be heard, and he insisted that any customer who had asked for money back should have received it. The statements of the customers are said to be “completely wrong” and he accused the BBC of not being neutral. “Can we move on to the next topic, please?” Asked the man. He kept shouting that the claims were false and that there was a lie. To which the interviewer replied, “May I ask why you are getting so furious about these things when it is actually a normal customer service issue?”
O’Leary replied, “Because it’s wrong. We get furious when we have paid back 1.5 billion in the last six months. We have hired extra staff, we have worked day and night. 24 hours a day.”
O’Leary did confirm that British Ryanair customers would not be refunded for flights operated in November.
The CEO, who was once on Forbes’ billionaires list, was also angry during interviews in the past. He also sometimes called his customers “stupid”.
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