CNN Indonesia
Wednesday, 20 Dec 2023 19:00 WIB
Rosalia Indah opened her voice about the viral issue of passengers losing their iPads while using the bus service. (Photo: Screenshot of the rosalia-indah.co.id website)
Jakarta, CNN Indonesia —
PT Beautiful Rosalia Transport spoke up regarding passenger complaints viral Because lost iPad when using the bus service. However, customer service (CS) did not respond to the losses experienced by the passenger.
Director of PT Rosalia Indah Transport FX Adimas Rosdian said he had apologized directly to the passengers, especially because CS responded poorly to their complaints.
“Actually, this all started with contact center officers who did not respond to complaints properly,” said Adimas as quoted from detikcomWednesday (20/11).
According to him, the company is currently conducting an internal investigation regarding suspected theft involving the crew, as suspected by the passenger.
“We are investigating whether the bus crew really did what they did. If so, we will give the most severe sanctions. What we regret is that this accusation went viral and many people were caught in the fire. But from the management we have apologized to the passengers,” he explained.
Rosalia’s management also stated that they would provide compensation to passengers who lost their items. However, the amount is still under discussion between the company and the victim.
Previously, there was an uproar on social media. X Rosalia Indah bus passengers had their electronic devices and bags stolen while on the trip. The passenger admitted that his electronic items were lost and replaced with books containing ceramics.
Widino Arnoldy experienced this unpleasant incident while traveling on the Rosalia Indah bus on the Wonosobo-Ciputat route. Dino, as he is known, as a passenger, said that the iPad Pro device and charger in one bag were lost in that case.
In his tweet, Dino explained that he carried the bag containing the iPad and was never left on the bus. However, suspicion arose when he arrived at the pool or bus stop at Ciputat Pool.
“Even though I was carrying the bag, I never left it on the bus, until the Kedung Roso Rest Area it was still there. I was suspicious when I arrived at the Ciputat Pool, why the zipper couldn’t be opened, it was like it was glued, I checked it was still there, but when I opened it at home, the contents were replaced with a book,” he wrote.
The problem was, Dino admitted that Rosalia Indah’s customer service (CS) did not respond well. When filing a complaint, the CS kept saying that Dino’s missing items were not the company’s responsibility.
“I kept repeating that. I asked to check the crew of bus 372 Wonosobo-Jakarta first, and again they answered ‘it’s not our responsibility’. How could I not get emotional,” he explained.
(ldy/pta)
2023-12-20 12:00:35
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