MADRID 18 Nov. (EUROPA PRESS) –
Rolls-Royce, through its Power Systems division, has signed a service supply contract with IFS to optimize its operations with industrial artificial intelligence, as reported by the technology company in a statement.
Rolls-Royce Power Systems, which has more than 10,000 employees, will use IFS Cloud technology to transform service operations and make them more efficient by analyzing employee and product data.
The goal is to simplify workflows and provide a more precise and agile service.
Through the IFS planning, scheduling and optimization module, the British manufacturer will be able to extend its long-term maintenance contracts and increase spare parts sales, thanks to “better visibility of service data.”
Additionally, the simulation capabilities of this technology promise to “transform” customer planning processes through resource allocation, maintenance scheduling and capacity planning, which will anticipate “potential market challenges.”
“With enhanced real-time analytics and dynamic scheduling, we expect to achieve substantial improvements in service delivery and customer satisfaction, supporting our efficiency and sustainability goals,” said Rolls Vice President of Global Customer Service for Power Systems. -Royce, Joern Lindstaedt.
IFS Cloud will also provide real-time information on engine performance, resource availability and service needs. The platform will initially be implemented for 1,000 users in 1,200 locations spread across 175 countries.
Think there will be any challenges in integrating IFS’s systems with your existing operations?
Guest 1: Joern Lindstaedt, Vice President of Global Customer Service for Power Systems at Rolls-Royce
Website Editor: Congratulations on partnering with IFS for optimized operations using industrial artificial intelligence. Can you please tell us more about this decision and how it will benefit Rolls-Royce Power Systems?
Guest 1: Thank you! We’ve always been committed to providing the best service to our customers, and we believe this partnership will help us achieve that goal more efficiently. Using IFS’s Cloud technology, we’ll be able to analyze data from our employees and products to simplify workflows and provide a more targeted service. This will result in faster response times and better accuracy when it comes to maintenance scheduling and spare parts ordering. Our goal is to create a more streamlined experience for our customers while also reducing costs and increasing productivity within our organization.
Website Editor: That’s fantastic. Can you elaborate on the specific tools and processes that will be implemented through IFS Cloud?
Guest 1: Absolutely. We’ll be using the IFS planning, scheduling, and optimization module to manage our long-term maintenance contracts and improve our ability to forecast parts needed. This will allow us to stock the appropriate parts in each location, reducing downtime for our customers. On top of that, the simulation capabilities of IFS Cloud will enable us to plan more effectively for the future by optimizing our resources and anticipating potential market challenges. By having real-time information on engine performance, resource availability, and service needs, we can ensure that we’re always making informed decisions that benefit our customers.
Website Editor: It sounds like your main focus is on customer satisfaction and service delivery. How do you plan on measuring the success of this partnership?
Guest 1: We have several key performance indicators that we’ll be tracking. These include first-time fix rates, mean time to repair, and overall customer satisfaction scores. We also plan on conducting regular surveys to gather feedback on our service and identify areas where we can improve. Our ultimate measure of success will be the increase in efficiency and profitability achieved through this partnership. Our goal is to optimize our operations while continuing to provide exceptional service to our customers.
Website Editor: That’s impressive. Do you
