A water pipe break in the Austrian Airlines data center on Tuesday paralyzed the airline’s website and online booking system as well as the internet check-in. Because parts of the telephone system were also affected, the telephone customer service was also unavailable for hours.
As airport Vienna spokesman Peter Kleemann confirmed to the KURIER, “It was a broken water pipe that affected AUA’s IT systems. In addition, there were no impairments at the airport, “says Kleemann.
Sorry to customers
The incident occurred on Tuesday afternoon in the main Austrian Airlines data center at the airport. The flights were processed via a back-up system and by manual entry. During the night they worked at full speed to repair the damage. In the early morning, the AUA announced that the failure in the IT data center could be brought under control.
“The IT systems are gradually being restarted. The website is online again and the phone line to our service centers is working again,” reported the AUA Wednesday morning. AUA press officer Tanja Gruber responded to a request from KURIER: “The IT system failure at Austrian Airlines, which was triggered by a water pipe break at Vienna Airport, was remedied at night. There are therefore no impairments for today’s flight day. We apologize to all customers who were unable to reach us yesterday for the inconvenience. “