EIndeed, the insurance company has developed a service using artificial intelligence to respond to a range of requests from its current and potential customers through the chatbot service integrated into various instant messaging applications.
Being a software capable of engaging in a human-like conversation with a user, this chatbot revolutionizes customer relations thanks to its speed, efficiency and the relevance of its responses.
How it works ?
This chatbot uses AI to simulate conversations with human users. Concretely, the user requests a quote or a follow-up request for an automobile or health claim file on a messaging application and the chatbot responds to his request by providing the requested information or by executing a price offer.
In fact, whether it’s car insurance, supplementary health insurance or multi-risk home insurance, the AtlantaSanad Assurance chatbot is programmed to provide relevant answers instantly.
For car insurance, the user can request a quote, declare a claim through the e-statement or follow the history and progress of his claim file. As far as complementary health insurance is concerned, the insured can make their declaration and follow their file until reimbursement through the courier service of their choice or via the company’s website. Finally, multi-risk home insurance currently offers an instant quote service and plans to soon offer the possibility of declaring and monitoring claims on messaging applications.
Thus, whether requesting a quote, declaring a claim, filing a claim for compensation or following up on his file, the user is served quickly.
Powered by conversational AI, the chatboh set up by AtlantaSanad Assurance is a digital tool to better serve customers and prospects, in particular through its simplified and efficient process available 7 days a week and 24 hours a day, as well as through the possibilities that it offers to expand its capabilities and improve its services in a scalable way.
In addition, the features of this chatbot will allow the company to collect feedback from customers, analyze interactions and thus determine what needs improvement in the future.
2023-07-11 12:12:27
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