Retirement insurance attentive to fragile people in 2020

Despite the health crisis, pension insurance has maintained support for vulnerable groups. Several exceptional measures, detailed in its 2020 report released on February 11, have been put in place or strengthened over the past year. Starting with the establishment of a telephone line for policyholders in a digital divide (3960) allowing the opening of retirement files. The strengthening of relations with Cafs, supported by the Social Security finance law for 2020, facilitated the procedures for beneficiaries of the AAH (disabled adult allowance), in particular by eliminating the risk of interruption of resources between payment. of the various benefits during the transition to retirement. In addition, 50,000 retirees have benefited from social maintenance calls from pension insurance volunteers, and 1,064 insured have received emergency aid for a total amount of 820,000 euros. The public beneficiaries of the ASPA (solidarity allowance for the elderly) have also seen the processing time for their application reduced by half between 2018 and 2020. An online inter-plan reversion pension application service – which includes all affiliate plans – was implemented in July, and currently accommodates 20% of applications.

In addition, 28,810 complaints were received in 2020 as part of the “protesting route”, set up in 2019, 76% of which were processed within the time limits imposed by the objectives of the route. The self-employed workers’ scheme – representing 2.8 million contributors and 2 million retirees – definitively integrated retirement insurance in January 2020, after a transitional period of 2 years. The careers of the self-employed will this year be integrated into the RGCU (Directory of single career management) to complete the process. Finally, the amount of fraud and misconduct detected for the year 2020 by the organization amounts to 20 million euros, ie a “low volume” compared to the total volume of beneficiaries.

Key figures:

– average starting age for “direct rights”: 62.8 years
– average age of retirees: 74.5 years.
– expenditure on legal services: 130 billion.
– 376,022 online retirement requests (+ 73% compared to 2019).
– 203,022 beneficiaries of a personalized action plan.
– 79% of the beneficiaries of individual social action are women, 40% are over 85 and are widowed, less than 40% have an internet connection at home.

— .