Restaurants and shutters down at 6pm The focus is on home deliveries

They experienced them during the first lockdown and in recent months the home delivery services have strengthened. Ascom has collected impressions and numbers. “In the spring, the companies that made home deliveries went from 7% to 17%, an increase of 143% – rattles off the data, director Oscar Fusini -. Of these, 72% said they would continue to use home delivery. The situation is fairly in line with forecasts, and in September 8% of the companies that had started home delivery with the lockdown entered into an agreement with a partner for delivery. We are witnessing growth, but home delivery is not the panacea for all ills ». «It is a good option for those who focus on selling a product and not a service – concludes Fusini -. Some gourmet restaurants can also do home delivery, but the experience and atmosphere are certainly not reproducible at home ».

Delivery also covers basic necessities, from bread to detergents, passing through books. The deputy director of Confesercenti Cesare Rossi has his own idea: “I remember the volunteers of BergamoXBergamo who during the lockdown delivered the shopping at home to those who needed it – he explains -. This moment can be an opportunity to think of a delivery service that on the one hand enhances the neighborhood shops and on the other hand is linked to social services, identifying however a new figure who is a link. It is a modality that can be extended to other goods, also thinking about a delivery of culture, with the delivery of books by the booksellers ».

Meanwhile, the Urban Commerce District is working on a system that allows customers to shop in-store and request home delivery, freeing themselves from bags. The aim is to inaugurate it for Christmas. «We are working on a platform (for the use of companies, ed) connected to an operator who takes care of the delivery – Nicola Viscardi, Duc president, takes stock. Our challenge is to offer this service for free to those who exceed a spending threshold, guaranteeing same-day delivery ».

–