Jakarta –
This restaurant owner is in the spotlight after responding to the bad reviews he received for his restaurant. As if replying sarcastically, the restaurant owner responded like this!
It is normal for a culinary business to receive good or bad reviews from customers. Even so, the restaurant owner clearly hopes that all the reviews he gets are positive.
Because, good or bad reviews can affect a restaurant’s reputation. If the reviews are good, it will increase the number of customers coming. On the other hand, bad reviews only make their restaurants deserted.
Unfortunately, restaurant owners cannot force customers to give good reviews. Customers have the right to give good or bad reviews depending on their genuine experience when eating at the restaurant.
If the reviews received are good, maybe the restaurant owner will be happy and thank you very much. However, what if the reviews you get are bad? maybe there will be a response like this incident.
By uploading a video to the Takeaway Trauma account, this TikToker discusses how restaurant owners respond to bad customer reviews. He pointed out that an Oriental Express restaurant had received bad reviews from customers.
According to detikFood searches, the Oriental Express restaurant is a Chinese restaurant in England. Offers many Asian culinary delights, especially Chinese food such as various noodles, kung pao chicken, Szechuan spicy sauce chicken and many more.
This is what the Oriental Express whose owner went viral looks like. Photo: TikTok / Takeaway Trauma
According to one customer’s review, the food at this restaurant is very bad. He managed to order a chicken dish and the pieces were very small and dry. He even said he would not order from the restaurant again, reports dexerto.com (25/03).
Seeing this negative review, the owner immediately responded. The owner explained that there was no mistake made by the restaurant. According to the owner, a customer named Laura got the right order.
“So how is this our fault. The food was fresh and cooked perfectly,” responded the restaurant owner.
The restaurant owner continued his comments by revealing, “We’re great, but reading stupid people’s minds isn’t one of our skills.”
Takeaway Trauma shares a discussion of how restaurant owners respond to bad reviews. Photo: TikTok / Trauma Takeaway
Not only one person complained, but there were also other customers who admitted that they were nervous when ordering food at this restaurant. This customer complained because his order was up to 45 minutes late.
Responding to the complaint, the restaurant owner responded, “Hey Nathan, for the millionth time stop exaggerating.”
Apparently, these bad reviews are not actually customer experiences. This restaurant owner also had doubts about customer orders being delivered late
Although the restaurant owner responded with a surprising statement, netizens think he did well. Give customers the response they deserve.
However, the restaurant owner’s response actually received praise. Photo: TikTok / Takeaway Trauma
One netizen commented, “Now that’s a woman running a business.”
“No lie, this makes me want to eat at his restaurant, he knows his food is delicious and is not afraid to do business,” said another netizen.
One netizen even revealed that they were actually interested in ordering food at this restaurant. He only ordered food based on the menu, which was protested.
Watch the video “Delicious breaking the fast at Bandar Djakarta PIK 2 Seafood Restaurant”
(Aqr/adr)
2024-04-02 06:30:30
#Viral #Restaurant #Owner #Responds #Bad #Customer #Reviews #Sarcastic #Sentences
