Jakarta –
The Indonesian Consumers Foundation (YLKI) has received a report regarding the eSAF motor frame (enhanced Smart Architecture Frame) which is suspected to be easily corroded and corroded. YLKI has written with PT Astra Honda Motor (AHM) to explain the problem.
“We received complaints regarding corroded frames, especially those made of eSAF less than 10 complaints,” YLKI Legal and Litigation Division Warsito Aji told detikcom, Wednesday (23/8/2023).
Recently, social media has been boisterous with the narrative of a Honda motorbike with an eSAF frame that is accused of being rusty and porous. As the issue grew, YLKI admitted that they had written to PT AHM asking for clarification. However, he said that PT AHM as the manufacturer of the eSAF frame motor had not yet responded.
“From the information and complaints from consumers, we have followed up by sending letters to Honda to get clarifications or responses or settlement of these consumer complaints, but until we have not received an answer or clarification from AHM, we sent a letter on Monday 21 August 2023,” explained Warsito Aji.
Regarding the virality of the suspicion that the eSAF framework is easily corrosive, PT AHM has opened its voice. Marketing Director of PT AHM Octavianus Dwi Putro said this needs to be seen case by case. Consumers can report to PT AHM’s distribution network for further investigation.
“We see that it has to be case by case, yes. That’s just a reported case, we’ll go into it further later. Because so far there have been no significant complaints about it from other consumers. So maybe we should look at it case by case. ,” said Octavian some time ago.
According to him, several cases need further investigation. Is it because of usage, or because it is near the beach.
“Depends on the case. If the case is a misuse, yes, we will help next time so that it doesn’t happen. Then we will help with the spare parts. Some need further investigation, related to QC (quality checking), we will handle it. So it depends on the case. For example, if the frame is broken while looking at it because of use, because it’s near the beach or the sea, there are lots of cases. So I can’t say, just case by case,” he said.
Because, said Octavianus, sometimes motorbikes used in coastal areas face a greater risk of corrosiveness. As a result, there is a possibility that the iron will porous faster.
“Sometimes like this, it’s corrosive. Just like friends who live in coastal areas, it’s corrosive faster there,” he said.
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2023-08-23 05:50:41
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