There are some free tools that will help you solve family IT problems.
It turns out that users have access to tools that help them control someone else’s computer and solve these problems remotely. Better yet, these tools are free and using them is much easier than you might think.
Preliminary matters
This may seem obvious to you, but both parties to the process must be connected to the Internet in this case. If the person you are trying to help remotely is offline, you can provide them with the necessary steps by tethering to an iPhone or Android smartphone if their cellular plan allows it.
The tools we will talk about provide you with a live video display of the other person’s computer over the Internet, so do not be surprised if you feel that the device’s response is a little delayed, as this happens sometimes.
Finally, it must be noted that these tools are integrated into a large number of versions of Windows and the widely used MacOS operating system, but not in all of them, meaning that you may have to look for another solution if you are dealing with an old device, says Yu. SA Today.
The tools provide you with a live video view of another person’s computer over the Internet
Windows system
For Windows computers: The first thing you need is two computers running Windows 10 or 11.
Steps:
1. Search for and launch the Quick Assist app (the easiest way to do this is to type “Quick Assist” in the search bar; you may also need to update the app in the Microsoft Store if this is your first time using it).
2. Click the “Help someone else” button in the “Give Help” section and sign in to your Microsoft account.
3. After entering, you will receive a code of six elements to share with the party you are trying to help. Ask him to open the “Quick Help” application on his device and enter the same code before the ten-minute period that he will receive has passed.
4. If you want to supervise the second party while he tries to solve things on his own, click on the “View Screen” option. If you prefer to solve the problem yourself, click on the “Full Control” option.
5. At this point, the person you are helping must give you permission to work. After he clicks the “Accept” button, you will be able to see – and control – his computer.
From here, you will be able to dive into its device and make the necessary changes it needs.
Mac system
For Mac computers: As with Windows, Apple’s Mac computers include a powerful built-in screen sharing tool. But how do you use them?
Well, it might be a little difficult to find because you won’t see it in the launch slide from Apple or in the “Applications” folder, so the best way to access it is to open the “Spotlight” search slide by clicking the “Command” button and the Space slide simultaneously, Then print “Share Screen”.
After successfully launching the application, you will need the name of the owner of the remote device (which everyone often forgets) or the device identification number from Apple.
Fortunately, there is an easier way to use this tool.
What you need are two Mac computers running macOS High Sierra or later. And the Apple ID numbers for the two devices.
Steps:
1. Start – or continue – a conversation in the Messaging app with the person whose device you want to control.
2. Click on the icon in the upper right corner that looks like the letter “i” inside a circle.
3. Click on the “Share” button, then “Request Screen Sharing.”
4. Then, the second party will receive a command urging him to share his screen. After accepting your request, he can choose between giving you full control over his device – so you can make the necessary changes directly – or allowing you only to supervise.
