Join a team of 12 employees within the MAAF remote customer relations center in Toulouse (31) and participate in the development of the customer portfolio and the company in the service of customer satisfaction and the success of the team.
Your mission ?
Greet on the phone, advise, build loyalty, convince, sell! You market a diverse range of insurance products and services (auto, home, savings-life insurance, health, protection, credit, etc.), to our member and prospective customers (individuals and/or professionals).
You will find rhythm in your activities, diversity in exchanges and daily challenges!
And concretely? The activity is carried out over the telephone in the context of incoming calls.
• Welcome calls from members and prospects
• Detect and understand needs, inform and provide relevant advice
• Analyze the insurable risk
• Offer and sell products adapted to their profiles and needs (direct sales, making appointments for agency advisors)
• Respond to quote requests and emails sent online by customers and prospects
Specificities :
Hours: 35 hours per week, 8:30 a.m. to 8 p.m. Monday to Friday and 8:30 a.m. to 5 p.m. Saturday (with one hour lunch break).
Schedules are known several weeks in advance and a rotation is made between advisors (not every Saturday is worked).
Benefits :
• Fixed salary of €31,090 gross annually including the 13th month and the monthly vacation bonus,
• Collective performance bonus and Incentive/Participation bonuses linked to the Covéa group,
• Increase for Saturdays worked,
• 31 days of paid leave + RTT,
• Advantageous mutual insurance + supplementary health plan (60% employer coverage),
• Titres restaurants,
• Numerous CE benefits (holiday vouchers, travel, etc.),
• 10-week initial training in our insurance products, our commercial techniques and our IT tools,
• Teleworking possible 2 days per week once autonomy on the workstation has been acquired,
• Hours: 35 hours per week and variable during the day (schedules are known several months in advance and a rotation is made between advisors for Saturdays worked with recovery days during the week),
• Pleasant working atmosphere in spacious premises located in the Green-Park of Labège and served by public transport, close to all amenities.
To support you in your integration, you will benefit from several weeks of training in our commercial techniques, products and our business tools.
Because at Covéa, we are committed to diversity in our recruitment and equal opportunities, we offer you, with equal skills, the same career path possibilities!
Still hesitant about the advantages of this position?
• Diversified contacts
• Daily challenges
• Collective/collaborative work
• Key role in the customer journey
And if it were you ?
• Bac+2 training (Commerce/sales, Banking/Insurance, etc.) and/or 1st commercial experience
• Adaptability and responsiveness
• Listening skills and sense of customer service
• Developed commercial sense, strength of conviction
• Team spirit
• Knowledge of insurance products is a plus
• Comfort on the telephone and in handling new communication technologies (email, chat, etc.)
Covéa is a committed mutualist group, made up of the MAAF, MMA, GMF brands and the reinsurer PartnerRe.
Major economic player in the territories, thanks to its 24,000 employees, Covéa protects more than 11 million customers and members in France.
Join the insurance leader, contribute to its success: your talent, our commitment!
2023-11-20 17:53:23
#Remote #insurance #sales #advisor #CDI #Toulouse
