Practically 2,500 complaints, 1,519 queries and seven citizen alerts obtained the Nationwide Client Service in O’Higgins final yr, as reported by the Regional Director of SERNAC, Ignacio Tello, when presenting his Participatory Public Account of the 2023 administration on the Board of Neighbors of Villa Corazón in Rancagua, the place vital achievements within the protection of shopper rights have been highlighted.
“Throughout 2023, we obtained 2,497 complaints, 1,519 queries and seven citizen alerts from shoppers, which displays the belief that SERNAC means for residents,” mentioned the regional authority.
Throughout this era, SERNAC carried out totally different actions to defend shopper rights when it detected non-compliance that affected them. Alongside these traces, it carried out 51 inspection actions in markets reminiscent of retail, vacationer companies and retail commerce. Probably the most audited facets have been the publication of costs, data on services, authorized assure and shopper security.
As well as, SERNAC initiated 39 common curiosity lawsuits towards corporations that didn’t adjust to the laws and closed 7 authorized actions.
As well as, the Regional Director reported that SERNAC carried out numerous actions on schooling and citizen participation, with programs “Client Rights”, “Monetary Schooling” and “Sustainable Consumption”, conferences with the Advisory Council (COSOC) and Discussions of Consumption. He additionally carried out a Regional Citizen Session that helped the Service focus and prioritize its motion for 2024. The service participated in 12 Governments within the Area and has maintained 19 energetic shopper service places of work with municipalities, Presidential Delegations and Governorates.
SERNAC PROTECTS YOU
The Regional Director additionally highlighted the “SERNAC Protects you” challenge, at the moment being processed within the Nationwide Congress. This challenge will pressure corporations to reply to complaints and can grant SERNAC the facility to sanction.
“This invoice is essential as a result of it focuses on the vulnerability to which shoppers are uncovered at the moment, with issues that hardly ever attain a passable and well timed answer. When it turns into legislation, SERNAC could have new instruments to defend the final and particular person curiosity of shoppers, along with selling honest options,” defined Tello.
The invoice considers expeditious and efficient complaints administration by corporations by means of the creation of criticism dealing with channels, together with the duty to reply to them. As well as, it reinforces the function that SERNAC performs in managing the complaints it receives, imposing on corporations the duty to reply to the company when they’re referred to them.
CHALLENGES FOR THIS YEAR
Along with the outcomes of the administration, the regional authority harassed that the Service is working in 2024 following a really clear roadmap that consists of utilizing to the utmost all of the powers at the moment accessible to guard in the easiest way. potential the rights of shoppers.
On this sense, he harassed that in 2024, SERNAC will search to oversee and shield with affect; stop and detect abuses and dangerous practices; accompany and join with customers; and strengthen positioning and popularity amongst shoppers. In addition to increasing its territorial deployment, signing extra mutual collaboration agreements, such because the agreements signed this yr with the Municipality of Las Cabras, Peumo and the “Yo Cuido” Affiliation.
Lastly, the Regional Director of SERNAC, Ignacio Tello, introduced that the Service will proceed with the legislative work in Congress in order that the “SERNAC Protects You” challenge turns into Legislation.
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