Have you noticed any suspicious activity on your Snapchat account? Maybe your friends have received snaps that you didn’t click or share with them, or you’re getting emails and notifications to change your Snapchat password. If that’s the case, don’t panic. This guide will help you easily handle this situation and recover your Snapchat account if it’s been hacked.
Check if your Snapchat account is hacked
If you suspect someone has hacked your Snapchat account, there are ways to find out. Some telltale signs can help you confirm your suspicions. We’ve listed them all below, so check them out and see if they apply to your current situation.
- You have been logged out of your account and cannot log in again.
- You are frequently logged out of your account.
- Your email address or registered phone number has changed.
- Unknown people in your friends list that you don’t remember adding.
- You discover that a payment was made to receive Snapchat+, even though you did not initiate it.
- Changes to your avatar or missing chats and conversations.
- Your friends receive snaps and messages that you didn’t send them.
- You will receive an email or notification that your Snapchat account was active from another location.
Recover your hacked Snapchat account
If any of the above statements confirm that your account has been hacked, check out the methods below and try to regain access to your account yourself.
Method 1: Contact Snapchat Support Team
Let’s start with the worst-case scenario: Let’s say you no longer have access to your account. The hackers have changed your email address and phone number, so you can no longer log into your account. In this case, the best thing to do is contact Snapchat’s support team.
- Go to Snapchat support Page via this link.
- Choose I think my account has been compromised from the “Send Request” page.
- Now fill out the form below with the required information and click on Submit.
The support team should help you restore and secure your account so that such incidents do not occur in the future.
Related: Disney Plus Password Sharing Rules Explained
Method 2: Change your Snapchat login password
If you can still log into your account but suspect someone is constantly logging you out, you can give them a taste of their own medicine. How? By changing your account password and locking them out. Here’s how to do it.
- On the login page, tap Forgot your password?.
- Choose now between By Phone or By Email.
- Enter the email address or phone number associated with your account, then click Submit.
- On the next page, enter the six-digit code or use the link you received by email.
- Now create a new password for your account and tap Save.
Method 3: Remove other registered devices
Using the method above, you have logged in or gained access to your account. Then the next step is to kick the hacker out. You can do this through the Session Manager on Snapchat. You can manage all the devices logged in with the same account. Let’s see how to remove the hacker using this method.
- On Snapchat, tap your Avatar-Symbol top left.
- Then tap the Gear symbol top right to open Snapchat settings.
- Scroll down here and select Session management.
- Press the x-Symbol on any other device signed in to your account.
- Choose OK in the confirmation prompt.
- Then go back to the settings screen and tap Stored credentials.
- Tap the Minus – Symbol next to the unknown device.
- Choose And on the confirmation prompt.
Once you log out, the hacker can’t log back in. This is true if you changed the password using the method described above. For additional security, set up two-factor authentication and get a recovery code for your account.
These are some of the ways we have come up with to help you recover your Snapchat account. Check out our How to Recover Your Snapchat Account guide which will provide you with additional security tips to prevent your account from being hacked in the future. You never know when this situation may arise, so it’s best to enable two-factor authentication and update your password regularly.
If you have any concerns regarding this guide, please share them with us in the comments section below.
