TRIBUNNEWS.COM – Thanks to its efforts to always provide the best, dynamic, and close service to its customers, J&T Express has managed to reach 100 million customers.
To celebrate this achievement, this service company gives appreciation to their loyal customers by presenting the #100JutaPelangganJNT program.
This program is the culmination of a series of Merdeka Send Packages program which was held to coincide with the 76th Independence Day of the Republic of Indonesia, where customers can send free shipping packages throughout Indonesia.
Taking place specifically on August 17, 2021, this 100% free shipping program applies in the application, hotline and Drop Point J&T Express from and to all over Indonesia, with a maximum delivery requirement of 5x per person and a maximum weight of 3kg per transaction.
Making it easier in the midst of this pandemic situation, customers who want to send packages can also use the application to simplify and speed up delivery procedures in the area drop point nor pick up.
The trick is to fill in the delivery data in the application, then the customer will get barcode that just needs to bescan J&T officer to get the receipt number.
“In our sixth year, we thank you for the support of 100 million customers throughout Indonesia. Currently, J&T Express package delivery per day reaches 2.5 million packages on normal days and will increase in the future peak season. This achievement would not have happened without the support of our loyal customers. Therefore, all customer inputs and criticisms are an important part for us to continue to improve services going forward, “said J&T Express Indonesia CEO Robin Lo.
Not only limited Merdeka Send Packages program Of course, as an appreciation for the support of customers for the last 6 years, J&T Express also held a series of programs to achieve #100JutaPelangganJNT.
Starting from bringing back the previous successful programs: J&T Gapai Dream 2, J&T Marathon Giveaway, and TikTok Hashtag Challenge with a total prize of hundreds of millions of rupiah which will take place from July to September.
In addition to the appreciation program for loyal customers, in this momentum J&T Express also carried out social responsibility activities through the construction of village bridges.
“The appreciation program is not only aimed at loyal customers, but in this momentum we also present it to the community by holding social responsibility activities for building village bridges for residents in need,” J&T Express Indonesia Brand Manager Herline Septia.
The construction of a 23-meter bridge with a width of 1.2 meters, which is currently under construction since July 29, 2021, will connect the village of Wonosari, East Java and the village of Sidomukti, Central Java.
When completed, this bridge will facilitate road access for villagers, as well as increase the efficiency of activities to meet their daily needs.
Committed to stay connected with customers
For the achievement of 100 Million Customers, J&T Express is determined to continue to connect with customers through communication means such as: call center, email customer service, whatsapp business, until social media.
As a service company, J&T Express will continue to provide more services to customers. This is realized through their efforts to continue to innovate and adapt for customer satisfaction.
Evidently, in the last year J&T Express has presented a variety of new services that can be chosen by customers according to their needs. These include J&T ECO – a delivery service at an affordable price, and J&T Super – a faster service with a return shipping guarantee.
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