The objectives of the quality approach aim to:
- improve the medical service provided to the patient;
- be able to provide patients with quality care, support and service;
- register our establishments in the evaluation process of the Haute Autorité de Santé (HAS);
- publish the results of the various assessment procedures for our establishments, including the certification report, which can be viewed on www.has-sante.fr;
- display the results of the IPAQSS (Indicators for the Improvement of the Quality and Safety of Care) and the indicators for the fight against the risks of infections in the establishment (available on the Scope Santé website: www.scopesante.fr) ;
- allow the various bodies represented to provide technical support to the establishments;
- involve the representatives of users and patient associations in the life of our establishments so that they facilitate patient expression and promote dialogue with healthcare professionals.
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Certification is a procedure for evaluating health establishments (hospitals and clinics). It relates to organization and general operation of the establishment as well as on care practices and patient information. All activities having a direct or indirect impact on patient care are concerned: clinical services, administrative services, logistics, etc.
This assessment is carried out by independent experts from the establishment visited. It results in the drafting of a report and the attribution of a level of certification.
The certification is mandatory for all public and private health establishments. Certification is not an exam or competition that each establishment takes! It is fundamental work that mobilizes all the staff of the establishment around a common objective: to work better together to ensure quality care and improve patient satisfaction.
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