Jakarta –
Wanda Hamidah | happy not playing because his son will undergo surgery soon. Prudential finally gave a positive response to the complaint Wanda Hamidah |.
Prudential finally talked about it. Chief Marketing and Communications Officer, Luskito Hambali provided information regarding this matter.
“Regarding a complaint that has been submitted by one of our customers via social media on October 10, 2021, we need to convey that the decision we made previously was in accordance with the supporting documents we received from the customer at that time. We have given an explanation directly to the customer regarding the benefits and policies he has, and then the customer provides new supporting documents in order to get the appropriate decision. This is a manifestation of our efforts to meet the needs of our customers,” said Luskito Hambali to detikcom, Sunday (17/10/2021). ).
“We can also say that we have received important new supporting documents, so that the decisions we make are adjusted to that information. We have conveyed this to the customer, and he has received it well,” explained Luskito.
He said Prudential Indonesia will continue to do its best to maintain customer trust.
“In accordance with our company credo, Listening, Understanding, Delivering, we will also continue to listen to the inputs given by customers, and continue to strive to understand their needs so that we can realize our aspirations in helping Indonesian people live healthier and more prosperous lives,” he added.
He also conveyed a message to all customers to really study the policies that they would benefit from.
“We also urge all our customers to carefully study all the terms and benefits contained in the policy, and understand the rights and obligations as a life insurance policy holder. For customers who need more information about the benefits of the policy, they can get an explanation through Customer Care. Center at the Prudential Indonesia office, contact the Prudential Indonesia customer line 1500085 or via email [email protected],” concluded Luskito.
Wanda Hamidah thanks…
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