Exhibiting the style of the “National Gate Airport” of the Asian Games and leaving a good “first impression”
——Interview with Jiang Fumin, Secretary of the Party Committee of Hangzhou Xiaoshan International Airport
Opening words: The 19th Asian Games and the 4th Asian Paralympic Games will be held in Hangzhou from September to October this year. The Hangzhou Asian Games and the Asian Paralympic Games are the largest and highest-level international comprehensive sports events held by my country after the 20th National Congress of the Communist Party of China. Holding a sports and cultural event with “Chinese characteristics, Zhejiang style, Hangzhou charm, and splendor” is a major political task entrusted to Zhejiang by the Party Central Committee with Comrade Xi Jinping at the core.
The airport is the arrival and departure station for athletes, guests, and heads of state of the Asian Games, and civil aviation security is of paramount importance. In order to fully demonstrate the responsibility and spirit of the Chinese civil aviation personnel to fully guarantee the success of the Asian Games, this newspaper will open a column “Civil Aviation Support Hangzhou Asian Games” on the first page from today, and continue to focus on the civil aviation support of the Hangzhou Asian Games. stay tuned.
The 19th Asian Games will be held from September 23rd to October 8th in Hangzhou. On August 4th, on the occasion of the 50-day countdown to the Hangzhou Asian Games, our reporter interviewed Jiang Fumin, Secretary of the Party Committee of Hangzhou Xiaoshan International Airport, regarding the preparations for the airport.
Reporter: Hangzhou Airport is the first and last station for the arrival and departure of players, guests and heads of state of the Asian Games and an important window to show the good image of Zhejiang and even China. How is the overall preparation work at present?
Jiang Fumin: Now that the preparations for the Asian Games guarantee have entered the final sprint stage, Hangzhou Airport has strengthened the leadership of the party building, gathered ideological consensus, followed the requirements of “simple, safe, and exciting” competitions, and focused on the work goal of “leaving only classics and leaving no regrets”. Pay close attention to all preparations.
In terms of hardware preparations, the third phase of the Hangzhou Airport Project, as an important basic supporting project for the Hangzhou Asian Games, has been running smoothly since it was put into operation in September 2022. In April this year, all international and regional inbound and outbound flights were transferred to Terminal T4 to further enhance the experience of passengers entering and leaving the airport. In addition, in order to meet the needs of large-scale aircraft support during the competition, Hangzhou Airport upgraded some of the parking stands, adding 16 E-class and above seats, and completed the traffic transfer channel, elevator hall, departure and arrival signs, etc. of Hangzhou Airport. A total of more than 1,600 signs have been rectified and added.
In terms of process optimization, implement a series of deployments to “crack the problem to welcome the Asian Games”, and carry out related system tests, special training and simulation exercises for the Asian Games, such as the simulation test of blind people carrying guide dogs on the plane, the simulation test of security inspection for ultra-high athletes, and the security drill of large sports equipment etc., continuously refine and optimize the Asian Games support plan; at the same time, carry out anti-terrorism and anti-riot drills, and continuously improve the security margin and the comprehensive ability of emergency response.
In terms of route development, Hangzhou Airport continues to increase international flights, promotes the construction of route networks for key Asian cities, and has added or resumed direct flights to Jeju in South Korea, Phuket in Thailand, Chiang Mai in Thailand, Nha Trang in Vietnam, Bali in Indonesia, and Kalibo in the Philippines. route. Before the Asian Games, it is also planned to add Almaty in Kazakhstan, Sabah in Malaysia, Vientiane in Laos, Manila in the Philippines and other key navigable cities in Asian countries to establish extensive transportation channels for participants.
In terms of service guarantee, Hangzhou Airport has carried out extensive Asian Games civilized etiquette training to comprehensively improve the civilized etiquette, mental outlook and business skills of service guarantee personnel and volunteers, and create a beautiful window for airport services with standardized, standardized and internationalized services. “The two Asian Games are equally exciting.” In order to protect the Asian Paralympic Games, the airport planned in advance, increased facilities, rectified and improved blind road reminders, barrier-free toilets, elevators, etc., and carried out training on special passenger service specifications for the Asian Paralympic Games, with warm and thoughtful facilities and services to facilitate the disabled Athletes arrive and leave.
Through sufficient preparations in the early stage, from May to July this year, Hangzhou Airport ushered in the actual combat test, and successfully completed the guarantee of the first and second phases of the “Charm of Hangzhou” test match with the procedures and standards of the Asian Games, and guaranteed a total of 354 flights involved in the competition. , to transport 1865 participating athletes.
Reporter: During the Asian Games, what new measures will Hangzhou Airport plan to introduce in terms of service guarantee, and what are the special highlights?
Jiang Fumin: Hangzhou Airport always adheres to the concept of sincere service, constantly polishes the image of the window with high-quality services, strives to shoulder the mission of an important window, focuses on the two dimensions of flight operation guarantee and passenger travel experience, and presents the Asian Games with high-quality services.
Focusing on flight operation guarantees, the Hangzhou Airport Operations Management Committee plays a substantial role, coordinating all member units, and constantly controlling air traffic by formulating thunderstorm season support plans, coordinating outbound diversions, carrying out dynamic adjustments to flight schedules, and expanding the capacity of airspace inbound and outbound traffic. Flight operations are managed in a fine-grained manner, and the normal work of flights will continue to be done well. Since the beginning of this year, Hangzhou Airport’s flight clearance rate has reached 88.22%, an increase of 12 percentage points compared with the same period in 2019, when the number of passengers was comparable. The apron tower of Hangzhou Airport has creatively established a new mode of process fan operation to improve the safety and efficiency of apron operation and contribute to the regularity of flights at Hangzhou Airport. At the same time, Hangzhou Airport continues to improve the prevention and control plan for objects in the air, and strengthens the construction of the clearance coordination mechanism to ensure the safety of the airport during the Asian Games.
Focusing on the travel experience of passengers, Hangzhou Airport has set up a special leading group to improve the bridge rate. In June, the bridge rate of flights reached 75.46%, an increase of nearly 6 percentage points from May. On July 14, the aircraft seat intelligent allocation system was put into operation, leading the improvement of flight bridge rate and operating efficiency to a new level with the guidance of digital intelligence. At the same time, Hangzhou Airport has successively carried out work such as order improvement of viaducts, optimization of online car-hailing services, and beautification of the terminal building. At present, the waiting time for online car-hailing services has been significantly shortened. The international departure hall of the T4 terminal has completed the investment promotion of 3 catering brands and will open in the near future, which will effectively enhance the sense of gain and happiness of passengers when traveling. For first-time passengers, late arrivals and special passengers, a “one-stop service” from the subway entrance to the cabin door is launched, providing heart-warming services such as personal guidance, battery car ferry, and wheelchair push.
In addition, Hangzhou Airport has given full play to the volunteer service brand power of “Warm and Smooth Travel” and “Party Members’ Initial Heart Station” to create a group of “Asian Games Civilization Stations” with Hangzhou Airport characteristics, which are integrated into Asian Games city volunteer services, attracting active participation of volunteers and youth members. The “Hangzhou temperature” is transmitted to the passengers at zero distance. Hangzhou Airport will wholeheartedly use the concept, standard and response speed of the Asian Games to cover the travel routes of every ordinary passenger in all scenarios, and contribute to the holding of a high-standard and high-level Asian Games.
Reporter: What can Hangzhou Airport contribute to the Asian Games?
Jiang Fumin: The first is to publicize the Asian Games and the Asian Paralympic Games by displaying the image of the airport as “the gate of the country” and “the gate of the province”. As an important window to welcome visitors from all over the world, Hangzhou Airport carries the “first impression” and “final memory” of the Hangzhou Asian Games and the Asian Paralympic Games. We have created a strong atmosphere for the Asian Games in the terminal building, transportation center and other areas of Hangzhou Airport. Passengers can see the mascots and slogans of the Asian Games everywhere, with a total exhibition area of nearly 10,000 square meters. The care and attention of the disabled conveys their fighting spirit and positive energy to the world.
In order to show a good image of the airport, we have improved the foreign-related capabilities of front-line posts, set off an upsurge of “learning English to welcome the Asian Games”, organized dance flash mobs and other activities, conveyed the enthusiasm of “Welcome to Hangzhou Airport” to the world, and cheered for the Asian Games.
The second is to give full play to the role of the airport platform, and do a good job in logistics support for the arrival and departure of the games for the Asian Games. The Asian Games is a grand gathering of people from all walks of life from all over the world. Hangzhou Airport will go all out to implement the “gold standard”, welcome the Asian Games with the best style, the best environment, and the best atmosphere, and provide safe, fast, efficient and high-quality arrivals. Guaranteed to help players go out with their dreams and triumph with a reputation.
In order to ensure the smooth travel of guests, we have strengthened resource coordination, adhered to high-level promotion, continuously iterated and upgraded the overall plan, optimized and adjusted 9 special working groups, established a working mechanism with efficient coordination and strong execution, and a guarantee system with clear rights and responsibilities and clear procedures . At the same time, we strengthen internal and external communication and coordination, seize the opportunity of on-site survey and investigation by superior units and leaders, and actively seek support to solve difficult problems encountered in the preparation process; actively connect with management departments and brother airports, and learn from the experience of organizing large-scale events; preparations include The Arrival and Departure Command Center of the Asian Organizing Committee, joint inspection units, airlines, air traffic control, China Aviation Oil, airport companies and other related units’ game-time leading groups will improve the coordination mechanism and methods to improve work efficiency.
The third is to make Hangzhou Airport’s contribution to the three “No. 1 Projects” in Zhejiang Province through the “post-Asian Games effect”. We hope to be able to plan and write well the “Post-Asian Games” article, amplify the comprehensive effect of the Asian Games, strive to open more international routes, strive to build a wider and more accessible route network, and continue to build a world-class modern international aviation hub; inherit the legacy of the Asian Games , Carry forward the spirit of the Asian Games, solidify service awareness and good service measures, build it into a new business card of Hangzhou Airport in the post-Asian Games era, help Zhejiang Province to promote innovation, reform, and opening up, and achieve new substantive breakthroughs. (“China Civil Aviation News”, China Civil Aviation Network reporters Huang Chen, Xu Yegang) (Editor: Zhang Wei, proofreader: Sun Wenjin, reviewer: Cheng Ling)
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2023-08-04 08:46:00
