Poste Italiane also improves performance on the web. A proactive assistance service has been activated for BancoPoste and PostePay customers.
Times of digitization, more or less forced by the pandemic, but still aimed at improving the performance of human-web interaction. Also because, by now, any type of operation travels on the network, especially payments related to online purchases. A child condition of our era, certainly, which somehow forced large organizations to take note of it and improve their performance in terms of online services. Poste Italiane has decided to make a change in this sense, offering PostePay and BancoPosta customers a new specific service.
Proactive and personalized assistance, even with the support of artificial intelligence. A new customer support system, designed to be combined with classic telephone support and which, at the same time, adapts Poste standards at the web level, already implemented with the Spid service, usable through PosteID. Operation is simple and accessible to all, aimed at providing quick assistance and speeding up the contact process. As well as, of course, the solution provided.
Poste, virtual customer assistance: how it works
In case he needs to solve problems quickly, the customer will contact Poste directly through the reference telephone number. The wait, however, will be cut immediately through digital assistance (with prior authorization from proactive assistance) for any problems related to the card. For example, if you want to block or recover it, the customer can explain the reason for the call to the digital assistant, guaranteeing faster help. The latter, in fact, can immediately direct the customer towards the solution or accelerate the contact process of an operator.
Support to Poste customers, both BancoPoste and PostePay, will also be provided with regard to the Spid service. In this case, it will be the voicebot method on 800.007.777 (also usable in written form) to provide artificial assistance. The chatbox, in fact, it will connect directly to the official page of Poste Italiane. Just click on the yellow robot at the bottom right, already active for booking at the counters and for shipments. Everything will also be usable on WhatsApp (number 371.5003715). But the digital assistant will also provide simpler services, such as retirement information or credentials recovery. All faster, all “anti-tail”.
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