Polda Metro Jaya Traffic Director Improves Unfriendly Staff at SIM Service Counter

Unfriendly Staff at SIM Service Counter in Kalibata Trilogy Replaced Immediately

Jakarta – The Traffic Director of Polda Metro Jaya, Kombes Latif Usman, responded to complaints from residents about unfriendly staff at the SIM service counter in Kalibata Trilogy, South Jakarta. Upon hearing the complaints, Kombes Latif immediately went to the location to check it out and took immediate action by replacing the officer.

“We have replaced the officer,” said Latif when contacted by detikcom on Thursday (22/6/2023).

Latif emphasized the importance of providing maximum service to the public and ensuring that the service is delivered with hospitality. He appealed to all members, especially those in service pockets, to serve the community in a friendly manner.

The decision to replace the officer came after Latif personally heard the complaints from residents. He expressed his concern about officers who were not friendly in serving the community, especially those who were extending their driver’s licenses.

Latif also urged that the service process at the Roaming SIM be straightforward and efficient. He asked officers to serve the public in a friendly manner and address any complaints promptly.

“We have received complaints from the public. In the future, we hope that officers will serve well and be friendly,” he said.

Latif advised the public to submit any existing complaints they may have. He assured that these complaints would be taken into consideration for future improvements.

“If there are complaints, please convey them so we can fix them. This is for our future improvements,” he added.

The replacement of the officer at the SIM service counter in Kalibata Trilogy reflects the commitment of the police force to provide quality service to the public. Latif’s swift action in addressing the complaints demonstrates the importance of addressing public concerns and ensuring a friendly and efficient service experience.

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How did the Traffic Director of Polda Metro Jaya address the issue of unfriendly staff at the SIM service counter in Kalibata Trilogy?

Unfriendly Staff at SIM Service Counter in Kalibata Trilogy Promptly Replaced

Jakarta – The Traffic Director of Polda Metro Jaya, Kombes Latif Usman, swiftly addressed complaints regarding unfriendly staff at the SIM service counter in Kalibata Trilogy, South Jakarta. Upon receiving the complaints, Kombes Latif wasted no time and personally visited the location to investigate the issue. In response, he took immediate action by replacing the officer in question.

“We have replaced the officer,” stated Latif in a conversation with detikcom on Thursday (22/6/2023).

Latif highlighted the importance of delivering exemplary service to the public and stressed the significance of providing this service in a welcoming manner. He urged all members, particularly those stationed at service counters, to serve the community with friendliness.

The decision to replace the officer was made after Latif directly listened to the concerns of residents. He expressed apprehension about officers who exhibited an unfriendly attitude when assisting individuals seeking to extend their driver’s licenses.

Latif also stressed the need for a streamlined and efficient service process at the Roaming SIM. He requested that officers serve the public with a friendly demeanor and promptly address any complaints raised.

“We have received feedback from the public. Going forward, we hope the officers will provide excellent service and be friendly,” he remarked.

Latif encouraged the public to voice any complaints they may have. He assured them that these grievances would be taken into account for future improvements.

“If there are any complaints, please bring them to our attention so we can rectify the situation. This is crucial for our ongoing enhancement,” he added.

The replacement of the officer at the SIM service counter in Kalibata Trilogy underscores the commitment of the police force in delivering top-notch service to the public. Latif’s prompt actions in addressing the complaints demonstrate the significance of addressing public concerns and ensuring a friendly and efficient service experience.

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