Since the new year he has been super busy in the call centers of large energy companies. Approximately one million customers have to provide accurate meter readings in relation to the cap. They also have a lot of questions about that roof.
“It is often crowded at the beginning of the year and now the maximum price is added,” says an Eneco spokesperson. “People have a lot of questions about it. They want to know what it means to them.” In addition, they must provide the exact meter readings for the maximum price. In all cases these are people who do not have a smart meter or who have deactivated the automatic forwarding function.
“We’re talking 400,000 customers. We had 115,000 over the weekend, normally there are 40,000 a month,” says a Vattenfall spokesperson. Telephones are also ringing in Essent. “Meter readings can also be submitted online, but people still like to call.”
As a result, waiting times at the three companies increased significantly. “We’ve had wait times of up to an hour. This is already down to twenty minutes.” The Eneco app even crashed for a while. “There were five times more visitors than usual.” He also “squeaked and creaked” in Vattenfall. “But now the waiting time is about twenty minutes.” Energy companies suspect that the worst of the race is behind us.
