Jakarta –
The owner of a car from Malaysia that was damaged 8 hours after buying it finally got a new unit. The damaged car was bought back by Perodua and the money paid will be returned.
Nagakanni Subramaniam can finally feel relieved. The Nagakanni car, which was damaged after 8 hours of purchase, was finally bought back by the Perodua manufacturer. Quoted Malay Mailin the latest upload, Nagakanni revealed that he no longer needs to pay his car installments.
The Second Otomobil Company Sdn Bhd (Perodua) is said to have agreed to buy back the damaged Nagakanni car units. The installments previously paid by Nagakanni were also fully returned.
“Perodua finally agreed to buy back my car at full price. With this decision, I no longer have to pay car installments and the previous payment will be returned to me,” said Nagakanni.
Nagakanni said, Perodua also gave the option to buy a used car at a price similar to the installments paid or reject the offer and buy another car. Nagakanni said he was given seven days to decide whether he would accept the offer. He also expressed his gratitude to the public for supporting him in getting his rights as a consumer.
“I am grateful to all of you. The struggle to get my rights from a big company is certainly not an easy thing, especially for an ordinary person like me. But I learned something that even though we are as small as ants, when we join, whatever color and race, we will be successful,” he said. .
Previously, Nagakanni had to pay installments of around IDR 1.7 million even though his car was damaged and could not be used. Through a post on his Facebook account, Nagakanni told of his experience of just buying a car but not long after it broke down.
Nagakanni revealed that this incident first occurred on October 17 2023. He explained that he first bought a car at the Harapan Terang Motor Sdn Bhd Segamat Sales Center at 11.00 local time. Unfortunately, 8 hours later, at 19.40 local time, the car engine no longer started when starting.
Another thing that Nagakanni also complained about was that he still had to pay installments every month. Since that incident occurred, two months have passed. Nagakanni still continued to pay 357 ringgit for those two months or the equivalent of IDR 1.7 million.
As for the day after the car broke down, the Perodua Bezza 1.3 X unit was towed to be thoroughly checked by the workshop. On the same day, he asked for a new unit. However, dealers do not immediately provide new units because they are waiting for a decision from Perodua’s head office and it takes two weeks to a month.
Three weeks after that, on November 9 2023, Nagakanni received a call from the Customer Sales Executive at Perodua Head Office, En Sufian. In initial findings, the car engine was damaged because foreign objects such as sugar were found. Even though this material was not used in the Bezza 1.3 What’s more, he also didn’t mess with the machine during those 8 hours.
Furthermore, on December 4 2023, sales personnel from the Harapan Terang Sales Center requested documents to create a second loan scheme. But Nagakanni rejected this because he felt the first car installment had not been completed.
December 8, 2023 Nagakanni reported that Perodua has not agreed to exchange its damaged car for a new unit. Two months passed, Nagakanni finally got his new unit.
Watch the video “Reasons Kilometers Cannot Be a Benchmark for Quality Used Cars”
(dry/din)
2024-01-09 00:10:36
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