A few days after the debut of the pc and tablet bonus, the first complaints and even the first complaints arrive. The fact of limiting the possibility of providing facilitated devices to operators was not liked by the excluded shops. Doubts arose about the quality of computers and the minimum requirements for connection. Well it would seem, according to the testimonies of the first users who benefited from the 500 euro bonus, that the quality was not what was expected. The Consumerismo No Profit association, which operates in the sector of consumer protection for technological purchases, has collected the experiences of the beneficiaries of the pc bonus. And she says she is ready to appeal to the Court of Auditors:
What we predicted is happening in unsuspecting times. The decree on the PC and tablet bonus provides that devices sold by telephone operators must have very specific technical characteristics and minimum quality standards. However, it is impossible to find low-cost products on the market that meet the requirements set by Infratel while at the same time falling within the maximum limit of 300 euros as a bonus for the material purchase of a PC or tablet.
Computer data sheet and connection speed rejected for the bonus
Therefore poor offers and unsuitable connection ai minimum bonus requirements. A practical example: the provisions Infratel they required a webcam of at least 8 megapixel integrated into the PC or tablet. Luigi Gabriele, president of Consumerismo, explained that “it is practically impossible to find low-cost devices with this requirement on the market. This is leading operators to sell substandard and low-quality products to consumers or, as in the case of a well-known telecommunications operator, to resort to technical tricks, providing users with a low-cost computer that does not meet the required requirements together with a external webcam which, on the other hand, complies with the legislation, in order to circumvent the constraints established by the decree “.
The same goes for the connection speed. You often fail those in packets because below 30 Mbps required as a basic requirement for the internet bonus. To unmask the inadequacy are the network speed tests, which reveal a data speed lower than that stated on the paper in the service contract. Infratel, according to the aforementioned association, would be aware of these problems.
“In light of the poor quality of the devices sold to users and the failure to comply with the technical requirements of the legislation, we are evaluating a complaint to the Court of Auditors for possible damage to the tax authorities”
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