Payments with POS and ATMs blocked throughout Italy: the problems with the Worldline network

Electronic payment system in haywire across Italy. On Thursday 28th November there are outages and disruptions to POS and ATM networks, with reports from north to south starting in the morning. As stated by Worldline, the fourth largest fintech at an international level and the main technology provider in Europe for the processing of payments, the decline can be attributed to “a general and widespread disruption of the network” in our country. It seems that the fault is still going on and no clarification has been made on the reasons.

Payment and withdrawal reports

The highest level of reports from consumers and accountants from all over Italy was recorded on Tracer downa portal that collects alerts and provides real-time information about the status and problems of all types of telecommunications services, around 11am.

A press release arrived from Pos to explain how the POS was malfunctioning I connectedone of the leading electronic payment managers in our country.

“Nexi Payments – the company announced in a note – says it has received a report from Worldline about an ‘incident related to a general and widespread network outage in Italy’ affecting some payment services. Any subsequent communication will follow as soon as Worldline receives new information.”

Wordline deals with the processing of transactions for merchants (104 thousand Italians only) online or physically through POS In 2023, in Italy, the company will manage 474 million operations equal to a volume of 23.2 billion euro, up 22% compared to 2022, currency. in 165.08 million in commissions.

Confirmation of the malfunctions on the POS, but also on withdrawals and operations through ATM, came from ATMwho reported that he had received communication from Wordline regarding “a an accident related to a general and widespread disruption of the network in Italy”.

“The outage detected from 11.25 am is related to ATM and Pagobancomat circuits, according to what we have been told, as a result of the problem reported by Worldline” wrote the company “which is receiving. effects on different payment services”.

Blocking the network

According to the latest monitoring information from Worldline, updated at 2.35pm, the problem on the network it is still not solvedbut after an in-depth investigation, the company assures that “the outage will only affect a small portion of payments, while the majority of transactions are processed on our platform as usual . “

“Our teams are investigating the matter with the high priority and they are actively working to resolve it as soon as possible. We will keep you updated as more information becomes available,” the fintech giant said.

Worldline also said that the problem is due to external factors independent of their own infrastructure.

Reports similar to the ATM network they had registered on the day of February 4, 2023when hundreds of account holders were unable to withdraw from ATMs for several hours, or use POS payments or internet banking services.

In a situation, however, the Worldline network was not involved, as it happened to the problems that occurred. in 2022 to the Nexi network, which led to the block ATMsbut for IBM related disservice.