Home News Payback: Radical change at Galeria Karstadt Kaufhof – customers upset

Payback: Radical change at Galeria Karstadt Kaufhof – customers upset


Galeria Kaufhof changes a popular system after the merger with Karstadt. Very annoying to customers.

  • Galeria Kaufhof 2020 starts with a radical change.
  • Customers badly affected by it.
  • Galeria Karstadt Kaufhof introduce new system.

After fusion between Galeria Kaufhof and Karstadt have to Customers since 01/01/2020 on an unpleasant one modification to adjust. Because after Karstadt Already in 2019 from the very popular bonus point program from Payback got out, follows Galeria Kaufhof this step now at the beginning of the new year as well the West reported.

Galeria Kaufhof Karstadt starts with its own points system – “No more reason to buy from you”

Customers can no longer collect new points at the two department stores, nor can they spend the points they have already collected there. According to the, the collected points are lost west however not, they can stay with for another three years other partners of Payback can be exchanged. However, this change is not particularly well received by customers. They are piling up on the company’s Facebook page complaints, One user wrote “Since it has been on 01.01. I don’t see any reason to buy from you anymore. The anger does not only refer to the loss of the system, but also to the poor communication with customers, some of whom knew nothing about it until the changeover.

All information about the new bonus program

Karstadt and Kaufhof have been using since this year own bonus points program, about which the complaints piling up because customers don’t really want to receive more cards than they already have.

In which new system Customers get one point for every € 2 spent, the value of which is 1 cent bonus equivalent. It should also be regular coupons give, with which it should be possible, up to ten times as many Points to obtain. Also are Sweepstakes and special events planned. As soon as at least 100 points have been collected, you will receive one at the end of the year Rewards voucher. This information can be found on the homepage of Galeria Karstadt Kaufhof be removed.

Last worried Galeria Karstadt Kaufhof in connection with Verdi shortly before Christmas for headlines, And also the Drugstore chain dm recently annoyed its customers with oner unexpected change.



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