Passengers on the platform can expect service from Subway cabin attendants.

The Metropolitan Transportation Authority (MTA) reported that token booth agents will now provide service to users on the New York subway from the platforms.

The position held by these personnel in the cabins was recently eliminated.

As of Thursday, March 30, three new customer service centers will be operating. As detailed by the MTA, they will be located in Fulton Center, Manhattanat the station Roosevelt Avenue-Jackson Heights 47th Street, en Queensand at the station Myrtle Wyckoff Avenue, Brooklyn.

The idea is that the agents who were in the booth now help users to complete the transactions, without having to go to the MTA headquarters.

Richard Davey, president of New York City Transit, told local media that “after many decades,” station officers will be leaving their booths.

“The main responsibility will be outside, which is great. People will probably see it around morning rush hour. So, that’s the goal,” the authority said.

He stressed that some 2,200 agents will be in charge of providing service to users, starting Thursday. Likewise, the MTA stressed that the staff is trained and that they have special devices.

For their part, the cabins will continue to function, but only for administrative tasks.