Passengers at Citilink Soetta counter queue lengthy as a consequence of Microsoft crash

Jakarta –

A world disruption within the operation of Microsoft gear impacts service techniques test the counter airline passengers at Terminal 3 Soekarno-Hatta Worldwide Airport (Soetta), Tangerang, Banten. A protracted queue of passengers on the Citilink airline counter.

Named BetweenFriday (19/7/2024), there was a protracted queue at Gate 4E, test the counter Citilink airline tonight. Airport managers and airways are including service workers to scale back the variety of passengers.

A number of officers have been additionally seen attending the method test in potential passenger ticket manually. Appearing SVP Company Secretary AP II Cin Asmoro confirmed that there was disturbance this night.

“The exit course of, that’s Verify in, Airline passengers and baggage are dealt with manually, particularly by airways which have IT system issues and are supported by opening extra counters test in on the airport. “Airways that don’t expertise IT system breaches are nonetheless processing departures utilizing their IT techniques,” mentioned Asmoro.

Throughout IT system outages at a number of airways, the method test in plane passengers and baggage are hand-carried by plane personnel. AP II because the airport supervisor added workers aviation safety (avsec) and alarms customer support to assist airline passengers, in addition to including counters test in for airways.

“AP II appeals to air vacationers who plan to reach on the airport early to course of departures, and coordinate with airways. Airways have additionally been instructed to carry the newest developments go frequently to passengers,” he mentioned.

Asmoro confirmed that the IT system in any respect the corporate’s airports is working nicely in serving plane operations and plane passengers.

“The AP II IT system at 20 AP II airports is working usually to assist flight operations and providers for air passengers,” he mentioned.

(idn/aik)