Pampering Customers, Xiaomi Improves After Sales Quality

Xiaomi is committed to improving the user experience through after-sales service and a comfortable retail shopping experience.

Xiaomi is committed to always bringing the latest and innovative technology to society. Not only that, Xiaomi is also committed to improving the user experience through after-sales service and a comfortable retail shopping experience.

Xiaomi offers a protection guarantee that applies to all product lines officially sold in Indonesia through after-sales service support consisting of Exclusive Service Centers, Multibrand Service Centers and Service Points spread across 500 points throughout Indonesia.

“Xiaomi certainly wants to provide the best in terms of after-sales service with a long product guarantee, as well as guaranteed service coverage and ease of procedures to all its loyal users,” said Xiaomi Indonesia Country Director, Wentao Zhao.

In 2023, apart from presenting innovation through various new product launches, Xiaomi will also focus on investing in retail and after-sales services. This is to reach more consumers and improve the user experience of Xiaomi products.

One of the after sales services offered by Xiaomi Indonesia is a guarantee as a form of protection for each unit if damage occurs. On average, Redmi and Redmi Note smartphone products have a warranty period of 15 months.

Meanwhile, Xiaomi smartphone products have a guarantee period of 24 months. Not only product guarantees, Xiaomi also provides other after sales services which include exchanging units after purchasing a new unit.

Xiaomi also provides a guarantee for damaged LCD screens. Through the guarantee provided, loyal Xiaomi customers can carry out LCD repairs for free as long as the guarantee period is still valid. Apart from that, there is also a free pickup service.

This pick up service can be used every day during operational hours, namely between 09.00 and 18.00. Apart from that, all Xiaomi smart TV and monitor products also have an exclusive guarantee in the form of a 3 year guarantee for panels and 1 year for spare part replacement.

All after sales services can be utilized with several applicable conditions. For warranty conditions, service must be carried out by an authorized Xiaomi Indonesia service center and before
When handing over the unit for repair, the customer should have backed up the data.

Apart from complete after sales services, Xiaomi also provides easy access for users with a repair status tracking feature which allows consumers to see the progress of their device service in real time via the official Xiaomi Indonesia website.

For further information regarding after sales services, Xiaomi Fans can call the hotline number 0800 140 1558. Users can also take advantage of the Xiaomi Service from Home service which will pick up and deliver back the device to be serviced if it is still within the warranty period.