(PLO) – Many online sellers are crying because during the peak Tet shopping season, shipping companies are overloaded.
Online selling Sports shoes, Ms. Nghiem Huyen (Go Vap, Ho Chi Minh City) said that three days ago, she was unable to send goods to the province through Viettel Post shipping unit because the system temporarily stopped accepting orders in this area. .
Many applications but red eyes looking for a house transport
Previously, Ms. Huyen also said that some shoe orders delivered to the Northern region through the shipping unit Economy Delivery (GHTK) were also stagnant for many days, causing some customers to cancel their orders because the deadline was over. Pick up time as scheduled.
“To be sure, I currently only accept shipping orders when customers place orders on e-commerce platforms or deliver individually within Ho Chi Minh City, to avoid the risk of returning goods” – Ms. Huyen said.
Similarly, Mr. Phan Minh Thuc, co-founder of Ba Thuc Food Co., Ltd., a unit specializing in food business on online platforms, said he had temporarily stopped accepting orders to the province from December 19, on December 29. 1, because of concerns about overloaded delivery companies.
The products Mr. Thuc is trading are related to food. Therefore, if the goods cannot be delivered, it will cause great damage not only to the product but also to the shipping and packaging costs.
On the social network Facebook, many online sellers also posted articles about temporarily stopping accepting provincial orders, or looking for shipping units that can serve until Tet.
“This year people tend to buy online, there are many goods but the shipping unit is overloaded” – said Ms. Kim Xuyen, an online seller.
Exchange with PLOa representative of GHTK said that in the two weeks leading up to Tet, the amount of e-commerce goods brought into the delivery network increased dramatically, affecting the quality of operations.
Therefore, last week, GHTK was forced to temporarily suspend orders in some local areas to ensure operational quality.
“Up to now, all post offices have been re-operated. We will continue to deliver until February 7, the 28th of the Lunar New Year. On February 14, the 5th of the Lunar New Year, we will resume operations” – GHTK representative speak.
Online sales orders increased dramatically, transporters raced to deliver
Viettel Post representative admitted that for the delivery and logistics sector, the end of the year is a “golden” time for businesses in the industry when the output of shipping orders increased by 50-60% compared to the previous month. there.
However, this situation also poses requirements and challenges for businesses to ensure service quality and serve customer needs.
“Currently, Viettel Post has exceeded the output milestone of 1 million orders/day. During the peak days leading up to Tet Giap Thin, there was a time when we reached nearly 2 million orders/day” – Viettel Post representative said.
To meet the peak delivery demand at the end of the year, in addition to increasing human resources and vehicles, Viettel Post has increased income for postmen, from 40 – 60% compared to weekdays, depending on output, so that shippers can work with peace of mind.
Similarly, a representative of e-commerce platform Shopee said that to meet shopping needs during Tet, the platform has proactively worked with shipping units to plan detailed operations during Tet.
Accordingly, the delivery service will operate normally until February 8 (ie the 29th of Tet).
Delivery activities from February 9 (the 30th of Tet) to February 12 (the 3rd of Tet) still take place but only Express Delivery is applied, with some online sellers who have registered in advance.
On February 13, the 4th day of Tet, delivery operations returned to normal.
The representative of Lazada e-commerce platform also informed that depending on the shipping unit, there will be different prescribed times.
For example, the shipping unit Lazada Logistics will work until February 8. The Central and Mekong regions only accept applications until February 7. On February 13, the 4th, we will return to normal work.
Some shipping partners such as GHN, J&T express, Best Inc, will take a break from February 9 to February 13 (ie from the 1st to the 4th of Tet) and return to work on February 14 (ie the 1st of February). 5 Tet).
For express delivery and 2H delivery of partners Grab and Ahamove, there will be separate regulations. Deadline for ordering goods is 12:00 on February 7 (December 28).
(PLO) – According to Amazon, cross-border e-commerce (e-commerce) retail (B2C) export value could reach 296.3 trillion VND by 2027, and will be the 5th largest export industry in Vietnam. South in the next five years.
THU HA
