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Our team | John Payne, Quality Assurance Manager

You see the signatures of our journalists, columnists, photographers and columnists. However, dozens of shadow craftsmen work every day to support quality journalism. They are in finance, sales or technology and all have La Presse’s mission at heart. Meet John Payne, Quality Assurance Manager at Nuglif, a La Presse subsidiary that manages technology development.


Posted on February 5, 2021 at 2:54 p.m.



Press

His job

“Communication in my field is extremely important, as 90% of errors come from a misunderstanding of needs rather than a bad job. I also have to make sure that the procedures are enforced and that they remain light and efficient. When I read the positive reviews from readers on our apps, I feel like I have contributed a bit.

Our products, our mission, the brand and the people motivate me to come to work every day. My work is focused on efficiency and the taking of responsibility of each one regarding the quality of our products. Because quality assurance is not only in the validation of multiple functionalities. But also in the work process and in communication. When each person is aware of their own implication in the final quality of the product, it always turns out much better.

Curiosity is a good skill to have in order to do my job. Learning easily and being open to compromise is even more necessary than having in-depth knowledge, as technologies are constantly changing. Rigor and intellectual honesty as well as a lot of humility are also essential. When no one hears from the QA manager, the job has been done well! “

What makes him most proud

“My team, their dedication and the love they bring to our products make me very proud. They don’t just follow directions and they never hesitate to come up with better solutions when needed. The right attitude of management also helps in discussion, questioning and continuous improvement. “

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