Otter, the popular automated transcription service, is revolutionizing group collaboration with its new AI feature called “AI Chat in Channels.” This innovative addition allows teams to ask a chatbot questions about past meetings, providing a seamless and efficient way to retrieve information. Unlike other generative AI chat features that are limited to single conversations, Otter’s AI Chat in Channels enables multiple users to interact with the AI, fostering a collaborative environment.
Channels, similar to Slack chats, are integrated within the Otter platform and facilitate communication among team members. Users can engage in conversations with frequent collaborators and easily share transcripts. With the introduction of AI Chat in Channels, teams can now collectively interact with the chatbot, eliminating the need to switch between different channels for information retrieval. This streamlined process is set to enhance productivity and enable teams to work more effectively.
Moreover, Otter is expanding the capabilities of its AI chatbot by allowing it to pull data from a broader range of meetings. Previously, the chatbot could only answer questions related to a specific transcript or conversation. However, with the latest update, users will have access to information from all meetings and transcripts they have participated in. This expansion ensures that users can obtain comprehensive insights and make informed decisions based on a holistic understanding of past discussions.
In addition to AI Chat in Channels, Otter is introducing an AI conversation summary feature that identifies action items during ongoing meetings. This real-time analysis provides valuable assistance to participants by highlighting important tasks and ensuring that key points are not overlooked. Otter has been progressively incorporating generative AI features into its platform over the past few years. In 2021, it introduced a chatbot that could virtually attend meetings on behalf of users. In 2022, meeting summaries were added to transcripts, further enhancing the user experience.
It is worth noting that all of these AI features will be available to all Otter users, including those on the free Basic plan. This inclusive approach ensures that teams of all sizes and budgets can benefit from the advanced capabilities offered by Otter.
Otter’s commitment to leveraging AI technology to enhance collaboration is commendable. By introducing AI Chat in Channels and expanding the scope of its chatbot’s data retrieval, Otter is empowering teams to work more efficiently and make better-informed decisions. The real-time conversation summary feature adds another layer of convenience, enabling users to stay on top of action items during meetings. With these advancements, Otter continues to solidify its position as a leading transcription service that goes beyond mere transcription, providing valuable tools for seamless collaboration.