Domestic operators and ISPs will need to indicate the exact connection speeds it offers customers. This will be supervised by the Czech Telecommunication Office, which amended the general authorization (PDF), which will enter into force on 1 January 2021. The regulation applies to both fixed and mobile internet connections.
Due to the regulation, providers will be obliged to “set the speed parameters of the provided service in the prescribed dependence on the advertised speed. This will not only lead to a better orientation of users in the offers, but above all to a fact that the services actually provided will better correspond to the advertised offers. ”
The CTU further describes the novelty as follows: “Therefore, if the provider offers an Internet access service at a fixed location with an advertised speed of eg 100 Mb / s, the value of the commonly available speed will have to be set in the contract at a specific value higher or equal to 60 Mb / s , and a minimum speed of 30 Mbit / s. As an example, suppose that in a specific contract (for a service with an advertised speed of 100 Mbit / s), the commonly available speed is set at 80 Mbit / s and the minimum speed at 50 Mbit / s. A large lasting deviation, establishing the possibility to complain about insufficient quality of service, would then be a decrease in the actually achieved speed below 80 Mbit / s continuously for more than 70 minutes. A large recurring deviation would be a decrease in the actually achieved speed below 80 Mbit / s three times, each time for at least 3.5 minutes, in a time period of 90 minutes. Any drop in the speed actually achieved below 50 Mbit / s (ie below the set value of the minimum speed) would then be a service outage. ”
For more information, see Monitoring report number 9/2020 (PDF), published by the CTU.
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