The detrimental feedback occurred in the course of their marketing campaign for Mom’s Day – credit score @luisa.postres / TikTok
Within the midst of the celebrations for Mom’s Day, the daughter of María Fernanda Cabal and the president of Fedegán, José Félix Lafaurie, didn’t stay silent within the face of the detrimental feedback in regards to the marketing campaign of her enterprise Luisa Postres, by which she included a sequence of images and movies with the senator.
“What an disagreeable message. I acquired it in the course of the Mom’s Day marketing campaign, once I shared some movies with my mom when she was little. “I truthfully do not perceive why folks use their time and vitality to ship hate to folks they do not know and, moreover, for a dessert account,” she famous.
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The remark he responded to is from person Johanna Manrique. And in it, she gave a wierd condolence to the entrepreneur: “I do not know learn how to say that I really feel very sorry for you. How troublesome it should be to have that mom.”
The controversy happens within the midst of the Mom’s Day celebrations – credit score @luisa.postres / TikTok
Luisa not often talks about her relationship together with her mom. In truth, past her interventions within the podcast about entrepreneurship from privilege, the businesswoman avoids touching the subject, however Manrique’s feedback had been repetitive, to the purpose the place she, she felt the necessity to not stay silent:
“Every little thing we are saying finally ends up coming again to us. All of the harm and hatred that we throw at others finally ends up multiplying and all the pieces good that we are saying and the love that we find yourself sharing additionally multiplies. So, let’s suppose higher about how we use our time and our phrases.”
Understanding that together with her response Manrique can be the goal of criticism and hateful feedback, Luisa Lafaurie apologized and insisted that she can’t ignore the disagreeable messages in opposition to her and her clientele:
“I am very sorry for having caught you in opposition to the wall, however you gave a variety of shit. You spent greater than 24 hours answering a variety of horrible issues to folks. It wasn’t even simply in opposition to me. You grabbed everybody and began saying nasty issues to them. Look rigorously at what you’re utilizing your time for.”
In February 2024, the corporate Luisa Desserts, directed by the daughter of Senator María Fernanda Cabal and José Félix Lafaurie, president of Fedegan, reported being a sufferer of fraud by some prospects, who positioned their orders via supply functions. like Rappi.
This incident was revealed after questionable patterns had been noticed within the compensation requested by customers, a few of whom relied on unsustainable proof to justify claims about allegedly incorrect orders.
The criticism was made by Luisa Lafaurie Cabal of Luisa desserts – credit score @luisa.postres / TikTok
The issue arose when the corporate seen that the complaints submitted didn’t at all times correspond to actual errors within the orders delivered. Investigating the proof offered by prospects, Luisa Desserts found using outdated photographs that didn’t characterize the present actuality of the product, as within the case of a buyer who claimed to have acquired a cake totally different from the one requested.
This discovery led to the implementation of an in depth registration system for every order, which included data such because the order ID, the product, the supply particular person’s signature and its code, with the goal of guaranteeing the authenticity of the orders and supply. right.
After noticing the deception, your organization will obtain refunds – credit score @luisa.postres / TikTok
The general public denunciation of those practices generated an internet dialogue on social networks in regards to the integrity of customers and the necessity for more practical measures to guard companies from doable scams. And he or she was additionally emphatic in regards to the significance of sustaining detailed transaction data to efficiently dispute unfounded claims for compensation. After presenting the proof to Rappi, the supply firm was compelled to overview the compensation withdrawn, admitting the error in these instances.
This incident highlights the challenges companies face when working via house supply platforms and illustrates the sophistication of the ways employed by some customers to improperly profit from compensation insurance policies. Thus, a debate opens about belief and the safety measures mandatory not solely to guard shoppers, but in addition service and product suppliers.
