Jakarta –
The Financial Services Authority (OJK) intervened in the case of the disappearance of Jenius customer money. As is well known, currently many Jenius customers complain that their money just disappears, ranging from a nominal value of IDR 1 million to IDR 24 million.
Chief Executive for OJK Banking Supervision Dian Ediana Rae said that the OJK banking supervisor is currently asking for information from Bank BTPN regarding the busyness of the case.
“Supervisors are currently clarifying and coordinating with Bank BTPN regarding this case,” Dian said to detikcom, Wednesday (12/7/2023).
Coordination was carried out in order to obtain more in-depth information related to the problem. “We first make sure the fault is on which side,” he continued.
Then, on a different occasion, Dian also asked the bank to strengthen the security of its system. Because it is important for the security of banks and customers.
“That’s just a problem, if I’m not mistaken, there are problems related to problems with user usage and also problems that might need a little system strengthening, maybe that. So we’ve been pushing IT to make it even more strengthened, the digital resilience is also getting more just fix it, I think, but it’s very minor, out of so many million customers, only a few,” he said at the DPR RI building.
“This is what we are continuing to see, the main problem is where it can be from the bank, it can be from the customer that we are clarifying,” he explained.
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2023-07-12 06:30:13
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