NYC NYCHA Residents Can File Complaints Online – NBC New York (47)

What to Know

• Residents of NYCHA’s public housing developments in New York City will now be able to provide recommendations and feedback on the condition of their residences to the Comptroller’s Office through an online survey in Spanish.
• This survey seeks to hear the voice of tenants on what are the most important issues for the comptroller’s office and auditors to focus on, Comptroller Brad Lander said. Sheets with the survey will also be distributed in different public housing projects in the city.
• The survey in Spanish for the res

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NEW YORK — Residents of NYCHA’s public housing developments in New York City will now be able to provide recommendations and feedback on the condition of their residences to the Comptroller’s Office through an online survey in Spanish.

This survey seeks to hear the voice of tenants on what are the most important issues for the comptroller’s office and auditors to focus on, Comptroller Brad Lander said. Sheets with the survey will also be distributed in different public housing projects in the city.

The survey is part of a broader “resident-driven” approach to auditing NYCHA, a process that will include visits to housing developments, listening sessions, participation in Family Days, and ongoing engagement with residents to help focus the office audits the issues that matter most to NYCHA residents.

“The problems are many, especially the elevators, the hot water, the heating when winter comes,” NYCHA resident Maggie Castrillo told Telemundo 47.

The comptroller’s office is required to audit city agencies and entities that receive city funds at least once every four years. The Comptroller’s office has placed the public housing authority on its “watch list,” facing more frequent scrutiny for several years due to its continuing financial and administrative problems.

In the past decade, the Comptroller’s Office has audited NYCHA on its financial and operating practices more than 18 times and has made more than 169 recommendations to improve the agency’s operations.

Comptroller Lander is seeking input from NYCHA residents to inform his administration’s approach to making changes to the agency through auditing, oversight and public accountability. Resident input and participation will be sought as the comptroller’s office chooses what to audit or investigate, to collect data as part of those audits, and in follow-up to ensure recommendations are implemented and real change is made.

“NYCHA residents are the experts on what needs to be fixed in their homes, so they need to be part of the solutions. Using our monitoring tools in partnership with residents, resident-driven audits will aim to advance much-needed repairs, resources, services, investments, and quality of life issues that are most needed. important to the people who call NYCHA home,” said Comptroller Brad Lander.

The survey is available online in multiple languages, including Spanish. The survey asks residents to rate how well or poorly NYCHA provides services in several different categories and encourages residents to submit ideas for specific audits of NYCHA’s management and operations.

NYCHA is New York City’s largest affordable housing resource, especially for low-income households. More than 535,000 residents reside in NYCHA’s more than 177,000 apartments. Decades of austerity and mismanagement at NYCHA have caused a capital accumulation of at least $40 billion. As a result, hundreds of thousands of New Yorkers are living in dilapidated buildings, facing slow repairs, poor communication and lingering concerns that the public housing authority’s financial conditions will result in the loss of their homes, the comptroller’s office said.

The survey in Spanish for NYCHA residents is available here.

For in English go here.

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