NS travel planner affected by unrest

Dutch Railways has been experiencing disruption to its online journey planner since 7:47am on Tuesday morning. The outage affects both the NS website and the app. It is not known what is causing the problem.

“Due to inactivity, you are currently unable to plan a trip in the travel planner,” he says on the NS website to read The trip planner doesn’t seem to work in the app either. On the other hand, NS advises passengers to use the departure times function in the app or the 9292 services for the latest travel information. The information screens at stations also feature up-to-date travel information.

NS says they are working on a solution. An expected end time for the session has not yet been announced. For urgent cases, travel information is available by phone through 0900-9292, NS says. Calling the line costs 1 euro per minute. Travelers looking to plan international trips are directed to the NS International website.