/data/photo/2020/06/27/5ef72c859738f.jpg?fit=%2C&ssl=1 "Not Only Travel Agents, Airline Plummeted Because of Covid Pages all")
JAKARTA, KOMPAS.com – Covid-19 pandemic has an effect travel agent who experience near death because they cannot sell travel packages because of restrictions on people to go on trips.
Country Manager of Indonesia from the International Air Transport Association (IATA) Rita Rompas said, the aviation industry is the same as travel agent who suffered from Covid-19 fainting.
“ Travel agent faint, airlines also suspended animation at this time. We saw refund alone, which will enter the BSP (bill settlement scheme) until June, is around 60 billion US dollars. This is no joke, “said Rita in an ASITA business talk webinar titled” New Normal Aviation Industry: New Business Administration for BPW and Airlines “, Saturday (6/20/2020).
Also read: Airlines Requested to Explain Ticket Refund Problems to Prospective Passengers
This was admitted by Rita to be the first challenge for airlines during the pandemic. In addition, he revealed another challenge that was being faced by airlines, namely changing trends booking.
“If we look at the current trends, booking-booking those on the flight can only be seen within three days before departure. For us compare with previous years, booking it can be done when there is a Travel Fair to get cheap tickets so people flock to buy domestic and international tickets at peak season,“he explained.
At that time, according to Rita, it was very beneficial for the airlines so that they could predict how much sales and revenue would come this year.
However, he explained that the favorable conditions would not occur to airlines this year, due to travel restrictions in each region and country.
“Incoming data, all those areas are missing forward booking which can be seen with a satisfactory amount, “he explained.
Refund ticket
Related refund ticket, IATA acknowledged that the airline was also in a state of lack of income so it had not been able to return funds in the form of money to travel agent and consumers.
He hoped that travel agent and passengers can be more patient to wait for the recovery process to proceed properly, one of them by reactivating domestic flights.
“We hope that everyone will be patient, we will wait for the recovery period to be like what, and the existence of domestic flights will reopen too. Even though we fly in a state of loss due to restrictions in each region, we will continue to run,” he said.
Also read: This Causes the Length of Flight Ticket Refund from Travel Agents
Meanwhile Garuda Indonesia Commerce and Cargo Director Mochamad R Pahlevi, on the same occasion, said he was optimistic that with the reopening of domestic flights, Garuda could revive Garuda Indonesia revenues.
Although he admitted, currently domestic flights cannot be fully carried out and cannot cover losses.
“So we welcome to promote Indonesia’s destinations that are not yet maximally known. We also realize that we cannot be alone and need travel agent to promote this, “said Rizal.
He also said that airlines and travel agent can sit together looking for solutions to this problem in particular refund.
In line with Rizal, Lion Air’s Senior Sales Manager, Mochamad Helmi hopes for the return of Lion Air Group to operate domestic routes.
It also mentioned problems refund, to date Lion Air Group has communicated with travel agent and consumers.
“We have told all representatives to help the process refund or whatever it is to all our partners in Indonesia, “he said.
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