The Enedis smart meter was installed in the accommodation last August. (illustration) (NG)
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In Cambrai (Nord), a couple and their two children were without electricity for two days. In question: their Linky counter, which “put itself in safety” for a reason still unknown. The temperature of the accommodation would have been around 6°C in the middle of winter. The family had to pay for hotel nights.
A family of four suffered an inexplicable power cut for two days from Saturday January 15 in their home in Cambrai (Nord). The temperature of their accommodation was around 6 ° C while the mother is pregnant, reports
The voice of the North
.
The cause of the cut still unknown
“We realized it on Saturday at 5 p.m.
, tells the father of the family to the local media.
We had at least six people on the phone before we were told a technician would come. »
After warning Enedis, the couple decided to pay for hotel rooms to avoid the cold. An unforeseen investment, and at their expense.
This cut would be due to their Linky meter, installed in August 2021 to separate the family’s personal consumption from that of an adjoining commercial premises. The connected meter would have
“put to safety”
, in technical terms, for some unknown reason.
The situation was resolved on Monday, January 17.
“We put the electricity back
, specifies Enedis about this case.
Our teams do not yet have all the data to understand why the meter went into safety, we will have to understand where the problem comes from so that it does not occur in the future. »
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