“Nok Air” has explained the case of unexpected flight delays and cancellations. during the past week Stated as an emergency event beyond one’s control. Emphasize the practice for maximum safety.
On November 22, reporters reported that From the case of drama on social media When there are a number of Nok Air passengers Come out and share your travel experiences. Whether the machine was delayed for many hours or sudden flight cancellation
Later, Nok Air Has written a letter explaining the case of flight delays and sudden flight cancellations, stating that incidents of flight delays and sudden flight cancellations During the past week, there was an emergency situation that was beyond the control of the company. This incident affected a large number of passengers, which the company regrets and apologizes to all passengers.
Dr. Wutthiphum Chulangkun, CEO of Nok Air, revealed that the incident was caused by flight restrictions. This happened in many cases during a close period of time. coupled with unfavorable weather conditions This has affected the rotation of aircraft to serve passengers for maximum safety and to comply with regulations. and strict regulations of flight operations. The company needs to carefully examine various restrictions in order to ensure that flight operations are carried out with the utmost safety.
The airline is aware of the impact on passengers. and has tried our best to facilitate all passengers The number of Nok Contact Center employees has been increased in order to be able to support as many passenger interactions as possible. There are also employees available to answer questions from customers on other social media channels such as Facebook, Nok Air LINE Official Account, and Chatbot (Nokkan) to provide convenience to passengers. Whether it is a matter of requesting a refund Finding a new flight and various conveniences as the customer wants Passengers can contact Nok Contact Center at Tel. 1318 every day from 6:00 a.m. – 12:00 a.m.
2023-11-22 11:36:04
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