The Lufthansa frequent flyer program first postponed the introduction of new rules to 2022. Miles and More has now announced that the changes will not come even then – maybe never at all.
A year ago, Joost Greve made a big announcement. You can do that simplest miles program in the world, ”said the head of Miles and More. Instead of miles, points should be awarded from January 1, 2021, depending on the travel class and flight duration. Reaching this status was also re-regulated, and in future it should only apply for one year. Loyalty to the airlines of the Lufthansa Group will be rewarded more in future, according to Greve.
Since the outbreak of the Corona crisis, frequent flyers have barely had a chance of collecting miles and confirming their status. Many airlines therefore quickly accommodated their best customers and automatically extended the status for at least a year. The The Lufthansa frequent flyer program hesitated a little longer, but followed suit in May. The status is extended for one year.
Unclear how it will continue
At the same time, Miles and More announced that they would postpone the changes planned for January 1, 2020 and not come into effect until January 1, 2022. Now this date has also been canceled. “Today we unfortunately have to inform you that we will not be able to start the new frequent flyer program as planned,” said a letter to the members. Miles and More does not say when the new rules will be introduced or if at all. You will inform “as soon as there is news”.
A Lufthansa spokesman added: “We are still fully behind the innovations. However, we cannot rule out that if the Corona crisis worsens, and thus a lasting change in flight behavior, there may also be effects on the program design ». The pandemic presents the Lufthansa Group with major challenges. The goal of offering frequent flyers a “simple and transparent frequent flyer program remains”.
Frequent flyers cannot use many privileges
Frequent flyers are currently unable to take full advantage of many of the privileges they are entitled to, even if they are still on the move. Lounges are partially closed or offer only a minimal selection of drinks and food, fewer counters are available at airports or there was sometimes no longer any priority boarding. “But you can rest assured that we will do everything we can to offer you the service you expect from us again as quickly as possible,” says the Lufthansa frequent flyer program.
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