At the end of July, 175 passengers embarked in Bordeaux experienced a nightmarish flight to get to Dubrovnik (Croatia), lasting almost 40 hours. Some passengers even decided to return home on their own. Today they are asking the Volotea company to account.
It’s a trip they will remember for a long time. Saturday July 22, 175 passengers embark in Bordeaux, direction Dubrovnik (Croatia). But a violent storm prevented their landing and the plane was then diverted to Brindisi (Italy), on the other side of the Adriatic Sea.
“From there the trouble starts with Volotea and Brindisi airport,” emphasizes Michel Moreno. This passenger of the plane says he stayed 1h30 on the plane with his companions in misfortune, without any information, before being accommodated in the hotel at the expense of the company low-cost Spanish.
On Sunday July 23, flights to Dubrovnik were announced and then cancelled, before a plane was finally ready to leave around 11 p.m. for Dalmatia. But here it is: the device turns out to be too small.
“We were queuing to check in and there is the tragedy, we learn that passengers will not leave, continues Michel Moreno. We consider with been harmed, neglected. It’s unthinkable that someone could have said to themselves “oh well, we’re going to make a plane available but it will be smaller, too bad!””
A dozen passengers therefore remain in Brindisi and Volotea offers them to go via Rome or Zurich the next day. Many prefer to cancel their trip or go to Croatia on their own. All criticize the Spanish company for a lack of support, a lack of response to emails and calls, which Volotea refutes.
Passed by a travel agency, Fabienne Tonon was left in the unknown. “I was connected and I received nothing, it was terrible for us. We wondered what we were going to do. Are we understood, not understood? So we start following people, we don’t know where to go.”
28 hours later – instead of 2h30 in normal times – Fabienne and Michel finally arrive in Dubrovnik. For them, the holidays are truncated. “We are still stressed by the situation, we are already thinking about the aftermath. We lost money, time. We think about the steps to take, the declarations, so that we do not take advantage of the trip.
Back in France, many passengers decided to lodge a complaint. Contacted, Volotea assures that they will be reimbursed for all expenses incurred.
2023-08-05 18:01:31
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