– It is a nightmare that never ends.
This is how Veronika Sedeniussen starts the conversation with DinSide.
The 40-year-old from Stavanger bought a brand new Nissan Ariya which was delivered in January 2023, and for the first six months Sedeniussen thought she had hijacked her dream car. Then the problems started.
– I had had a Nissan Leaf which I was very happy with, but I also wanted to upgrade the range and was completely sold when I test drove the Ariya. It was absolutely fantastic to drive, but the joy was short-lived.
– Dealer denies that anything is wrong
Sedeniussen chose Ålgårds Auto at Vibemyr in Sandnes and shelled out NOK 547,000 for the car, but according to Sedeniussen, the car purchase has not been a cakewalk.
In the last few months alone, the car must have been at the workshop for a total of five weeks and she has had four loan cars from the dealer in four months.
– I have never experienced so much nonsense with a car before. There have been a number of faults with the car, but the dealer denies that there is anything wrong with the car and has also tried to demand payment for a workshop stay if faults cannot be detected. The dealer has, among other things, checked the brakes, battery and noises, but still believes that there is nothing wrong, claims Sedeniussen.
Stay away from this one
She continues:
– Six days after the car had been on a one-year service, the car went into emergency mode and I had to have the car towed. Now the joy I had with a new car has turned into a nightmare. I don’t feel safe in the car, and am terrified that it will fail when I drive with my children in the car, she says.
She also reacts strongly to the fact that the car went into emergency mode shortly after the car was supposed to have been at the dealer’s workshop.
– When I bought the car, I was told that I should only come in if there was something, and was promised help if something happened. I feel that I have received anything but help, am not taken seriously and have been subjected to poor customer service.
DinSide has tried to get a response from Ålgårds Auto, and submitted the criticism from the customer, but the car dealer writes that they cannot comment on the matter.
– Unfortunately, we cannot make any statement as the customer has chosen to go to a lawyer, writes general manager Ulf Karlsen in an e-mail to DinSide.
NAF found seven errors
Since Sedeniussen felt that the dealer did not take the problems seriously, she went to NAF to have the car checked.
– In 90 minutes, NAF discovered that there were seven faults with the car. Ålgårds Auto has had the car in the workshop for a total of five weeks and the whole time claimed that there is nothing wrong, she claims.
DinSide has seen the NAF report and the points that have been given the letter code R. On NAF’s website it is informed that the letter code means the following: “Repair. Recommends improvement according to checkpoint”.
MORE FAULTS: First page of the NAF test results, and here you can see six of the car’s faults. Photo: Private Show more
The following items received the letter code R in the NAF test:
- Driving characteristics
- Abnormal sound
- Brake discs
- Lys
- Full systemskann
- Condition 12 volt battery
- Paint/body exterior
After the test, Sedeniussen took the documentation to the dealer.
– Ålgårds Auto was surprised by this and continued to say that there is nothing wrong with the car. They say that the workshop I used did not have the correct diagnostic tools, but I just feel that they are disclaiming responsibility. It is very frustrating when you finally have confirmation that something is wrong with the car.
Here you smoke
Want to cancel the purchase
Not being believed is not the only thing the 40-year-old reacts to.
– I have experienced that they do not contact me when the car is ready after being at the workshop. When I have had a loaner car, I have had to deliver it fully charged and pay the tolls, whereas when Ålgårds Auto has delivered the car, it has not been fully charged and there have been unpaid tolls, she claims and continues:
– They only claim that there is wear and tear on the car, but I work in the North Sea and the car has only been driven 13,000 kilometres. I also find that the dealer does not answer my phone and e-mail.
A rockfall damage can cost you thousands of pounds, but with this trick you can get away cheaper. Video: Celina Stamper. view more
Now Sedeniussen has hired a lawyer on the case in an attempt to cancel the purchase.
– I would like to cancel the purchase and advise everyone against buying a car at Ålgårds Auto. They claim to be an authorized workshop but have not been able to fix my car and do not provide the customer care they promise. They have been given many chances to correct the mistakes, claims the dissatisfied customer.
2024-02-24 20:37:42
#nightmare
