On August 10, 2022, Dr. Jadet Thammathatchaaree, Secretary-General of the National Health Security Office (NHSO) along with Dr. Wasan Patarathikom, a researcher at the National Electronics and Computer Technology Center (nextec) National Science and Technology Development Agency (NSTDA) and Dr. Attaporn Limpanyalert Deputy Secretary-General of the National Health Security Office (NHSO) joined the press conference “Launching NHSO dashboard ready to hold hands Traffy Fondue Adding channels to protect gold patents” at the National Health Security Office
Secretary-General of the NHSO spoke about cooperation with Traffy Fondue It states that part of NHSO’s role is to receive complaints about service problems from the people. which was originally usedHotline 1330 or Line add @nhso, however, believe that if there are more channels will make the people who face problems or have questions can submit complaints And problems can come through the Traffy Fondue platform, in line with the NHSO’s main mission and to expand convenience for the people’s brothers and sisters.
What is Traffy Fondue?
Traffy Fondue, developed by Thai researchers by Dr. Wasan Pattarathikom, researcher at the National Electronics and Computer Technology Center (NECTEC), National Science and Technology Development Agency (NSTDA) is a market for the public. cause complaints about problems and the people involved in that problem will bring the problems that people have informed to continue to manage which can be shared to the agencies that want to work together The solution will be shorter and faster. which can report problems immediately via Line and talk through chatbots
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Receive 1.2 hundred thousand complaints from Bangkok.
Traffy Fondue has been used for about 4 years in Phuket and Navanakorn Industrial Estate. Meanwhile, in the past 2 months, the Bangkok Metropolitan Administration has applied, and recently, there have been about 1.2 hundred thousand cases reported by the BMA, and the Bangkok Metropolitan Administration has been able to resolve more than 60,000 issues.
also in the process of expanding in cooperation with Metropolitan Electricity Authority Metropolitan Waterworks Authority and the National Police plans for people across the country Report problems to all 1,484 police stations across the country in the near term.
Traffy Fondue shakes hands with NHSO.
for cooperation with NHSO. This time, it can connect to NHSO in 13 districts across the country. when receiving complaints Can be sent to the agency at all by the NHSO throughout the country has prepared a plan to support complaints and recommendations from the people’s brothers and sisters distributed in 13 districts and under the cooperation with Ministry of Health will be distributed to the provincial public health to help get the problem in this regard
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Available nationwide 24 hours a day
Dr. Jadet further said that the advantages are Traffy Fondue Available throughout the country 24 hours a day. There is also a dashboard. to show where How many complaints and how? Please warn people who will come to help solve the problems of the people’s brothers and sisters. How many are still left? These mechanisms will be another channel through which the people’s brothers and sisters will be able to quickly report the matter to the NHSO.
“Suggestions or comments of the current public It’s a useful suggestion. and lead to development I think government agencies understand the feedback and make recommendations. We will use it to improve. Now what government agencies do. to really want to hear suggestions from people leading to corrective action.state policywe are ready to open considered the voice of the people It is a useful voice to improve service,” said Dr. Jadet.
side Dr. Wasan Pattakom Researcher at the National Electronics and Computer Technology Center (NECTEC) said: Traffy Fondue To put it simply It is a LINE account that people can add as friends. Once added as a friend, you will be able to report problems in the city. The system will then bring the problems that have been reported to the responsible authorities who can solve problems for the people. Currently, the BMA has implemented Traffy Fondue. in full With more than 120 thousand people reporting problems, 60,000 problems can be solved. In addition, there are also local administrative organizations in 60 provinces that use Traffy Fondue to report problems.
Traffy Fondue’s system has 14 types of notifications, such as cleanliness, garbage, electricity, water supply, risk points, etc. and recently collaborated with the NHSO to add another type of notification, which is “Health and Gold card” for peoplegold patentwho went to receive services at the hospital and stuck with various problems Able to report problems to Line Traffy Fondue, then there will be staff from NHSO to receive the matter and solve the problem for you.
Pilot to receive the story 11 July 65
Traffy Fondue has begun piloting informed health andgold cardSince July 11, 2022 onwards, with all 181 notifications, divided into
- 72 gold patent inquiries
- Complaints about inconvenience in receiving services / being charged 2 issues and resolved until the case was closed
- This is to inform 9 suggestions.
- And it is about other agencies such as roads, branches, floods, loud car noises, 97 stories of garbage and forwarded to other agencies.
In the pilot phase, the reported issues will be reported to the NHSO centrally. The information will be forwarded to the district in charge of the issue. without having to go through the central This will make problem solving faster.
The issues that can be reported at the moment are mainly divided into two parts:
1. Verification of rights
2. Reporting problems in receiving services such as being charged or not being convenient to receive other services
Using Traffy Fondue
- Become friends with Traffy Fondue by adding a friend @traffyfondue.
- Send details of the problem Related Image
- Select NHSO will enter the area responsible for
- or scan the QR code
for details of the problem Please put as much as possible Can type messages like chatting Line with friends What is the problem? where happened So that the staff can read the message and be able to take action. Next is the relevant illustration. can include illustrations But please do not see a third party and share the location of the problem. to be tied to the back of the house which area must be sent to receive the matter for correction
“When the message has been sent The information will be forwarded to the NHSO staff to resolve the issue. and when there is progress in solving the problem until the case is closed The system will inform the progress back to the informer’s line every time. and if it is a problem that is frequently encountered NHSO will continue to improve access to services or increase benefits,” said Dr. Wasan.
future cooperation
The secretary-general of the NHSO views that in the future, if Traffy Fondue can be used to provide services to reduce the duration of treatment, such as a doctor ordering computed tomography. can be sent in and provided to a service unit that is ready to serve without waiting long The cost remains unchanged, but allows the people to receive faster service. It will be a mechanism to improve the overall treatment efficiency.
NHSO is an agency that supports people to have access to quality services. use of mechanisms Disclosure through various applications The purpose is for the people’s brothers and sisters to receive good service and as a mechanism for checking from the people’s brothers and sisters. believed to be important able to view publicly available information And if there are any comments, Traffy Fondue will be another way to help the system.National Health Insurancebetter
People who have problems using the service gold patent You can report problems through this link on your mobile phone. click
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