/ world today news/ The Health Fund will be able to terminate contracts with hospitals and medical centers if patients are not satisfied with the service.
This possibility is recorded in the changes to the Law on Health Insurance adopted by the cabinet. For this purpose, the fund will investigate whether patients are satisfied with the services that are paid for with public funds.
Every patient admitted to this metropolitan hospital and medical center receives an anonymous survey card. Among the questions he answers is whether he is satisfied with the food, the hygiene in the hospital room, how long he waited after the appointed examination time.
There is a box for anonymous surveys on each floor of the medical facility. A special department investigates whether patients are satisfied. A similar practice works around the world, but it is yet to enter our country en masse. In most cases, the patient’s initiative to seek guidance with praise or complaint is relied upon.
The attitude of the team towards the patient, the effectiveness of the therapy, the additional services offered are part of the criteria for determining the rating of hospitals in Europe. Only those who enjoy the trust of the patient are allowed to work with the funds.
A few days ago it became clear that native healthcare continues to be at the bottom in Europe, according to the European Health Consumer Index 2014. Our country is in 30th place out of a total of 37 surveyed countries. At the same time, we are the first to allocate funds for hospital treatment from the general health care budget.
It is envisaged that the contract will be terminated except in the case of systemic patient dissatisfaction and cases in which the requirements for the quality of medical care are systematically violated.
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Interviewer:
Hello, and welcome to our program. Today, we have two distinguished guests with us, Mr. John Smith, representing the National Health Insurance Fund (NHIF), and Dr. Maria Johnson, a leading healthcare professional from one of the major hospitals in the country. We’ll be discussing the recent changes to the Law on Health Insurance that allow the NHIF to terminate contracts with hospitals and medical centers if patients are not satisfied with the service they receive.
Firstly, Mr. Smith, can you tell us more about the changes to the Law on Health Insurance and how they came about?
Mr. John Smith:
Certainly, interviewer. The changes were adopted by the cabinet to ensure that the funds allocated for healthcare are being put to good use. We believe that patient satisfaction should be a key indicator of the quality of care provided, and if hospitals and medical centers are not meeting the needs of their patients, they shouldn’t be receiving public funds.
Interviewer:
Dr. Johnson, how do you feel about this new policy? Do you think it’s a step in the right direction or unnecessary interference in the healthcare system?
Dr. Maria Johnson:
I believe it’s a step in the right direction. Patient satisfaction is crucial, and hospitals should always strive to provide the best possible care. However, we also need to consider the challenges that come with the implementation of this policy. Ensuring that every aspect of the patient’s experience is taken into account can be quite difficult, and there’s a risk of overlooking other important factors that contribute to quality care.
Interviewer:
That’s an interesting point, Dr. Johnson. Can you expand on that? What other factors do you think are important in determining the quality of care?
Dr. Maria Johnson:
Yes, there are several factors that I believe are just as important as patient satisfaction. For instance, the expertise and qualifications of the medical professionals, the availability of advanced medical equipment, and the timeliness of care. These should all be taken into account when evaluating the overall quality of care provided.
Interviewer:
That’s true, these are all essential components of quality healthcare. Moving on, Mr
