Interfacing with the Revenue Agency is not something pleasant for the citizen, but it is important to discover the news.
Logically paying taxes does not please anyone and also having to put up with the complex bureaucracy is a further disturbing element. But it is also the queues and the waste of time that annoy many Italians.
Yet relations with the Revenue Agency are often a lot frequent especially for certain types of jobs and precisely for certain moments in life. The Revenue Agency is well aware of these limits and thus updates its procedures in a way that can be an advantage for a citizen but also a further element of alarm. Let’s see what happens.
New modes for various services
The Revenue Agency in the hope of speeding up the procedures that citizens have to complete at it has created a new live video call service.
By now we are all used to making videocalls but this news of the Revenue Agency is certainly a bit off the schedule. In fact, it was the Revenue Agency that established that the new video call procedures will cover a whole series of obligations. Among the various procedures that can be done in video call there are deeds and succession, declarations and refunds, tax code and health card. Regarding these three areas of public administration, everything that is physically done today at the counter can be done in videoconference.
Privacy and documents
Among other things, the Revenue Agency undertakes to do not register and do not save conversations and ask the citizen to do the same. This obviously to safeguard the privacy. To book the video call with the Revenue Agency, go to the website or app and choose a date and time. To exchange documents with the operator who will answer us for now the only way is that of email. But probably in the future there will be an integrated channel within the same service for the exchange of documentation.
Even the Agency can ask you
But in addition to being the citizen who can ask the Revenue Agency for a virtual meeting via video call, this can also choose this way to interface with the taxpayer. For now, the areas on which this type of meeting can be requested are limited, but this is intended as a pilot project. Indeed soon other situations will also benefit from this modality. As usual it is necessary to authenticate with Spid, electronic identity cardetc.
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