“New European Law: Right to Repair and Telecom Provider Delta Complaints Investigated on Radar”

Radar can be seen on television again next Monday. This week we look at European plans for a law that would oblige manufacturers of electronic products to carry out repairs. But how exactly does that work? We also speak to Henricke, she paid hospital costs in 2022, without having been in a hospital that year. What is going on? Finally, Fons investigates where the flood of complaints from telecom provider Delta comes from.

New European law: right to repair

The Netherlands wants to have a circular economy by 2050. In other words: everything must be reused. But products break down quickly and are often beyond repair. Or they can be repaired, but end up on the rubbish heap. That is why a law is being drafted at European level that will force producers to do things differently. For example, it will oblige manufacturers to also repair broken equipment outside the legal warranty of 2 years. But nothing has been determined about the amount of the costs, for example. What exactly does the new law entail? And how much do we really want devices to be repaired instead of buying something new?

Many complaints about telecom provider Delta

It rains complaints about Caiway and Delta, the TV and internet providers of DELTA Fiber. E-mails, reactions on the Radar forum and bad reviews on Klachtenkompas and Trustpilot. The complaints vary: about bad connection, bad customer service, modems that are not delivered and fiber that is not installed. People are especially unhappy about communication. Everything seems to go wrong. And what will Caiway do to solve the problems?

Didn’t go to the hospital in 2022, but did you pay for it? How is that possible?

It has been a problem for years: the DBC system. Hospitals register the diagnosis, treatment and costs in a so-called Diagnosis Treatment Combination (DBC). The hospitals then pass those costs on to the health insurer. Due to the dbc system, patients sometimes pay their deductible for a year in which they have not had any care. Many people try to plan their care in such a way that they do not lose their deductible unnecessarily. So is Henry. Because she has not been in the hospital throughout 2022, she thought she had not incurred any costs that year. Still, the cost for the hospital appointment was billed in January 2023 from her 2022 deductible. How could that be, and more importantly, how could she have known?

Watch Radar on Monday, April 24 at 8:30 p.m. on NPO2