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word 365 Compatibility Issue wiht Older Word (2019, 2016, 2012, 2010, 2007)
We have encountered an issue regarding a Word file. The file,saved in older versions like 2019,2016,2012,2010,and 2007,frequently freezes when opened in Word 365. The Word file consists of only 10-20 pages with commentary balloons. The user is using a roaming profile on windows 10 version 22H2, with Active Directory on Windows Server.
Word 2019 Not saving Some Documents
Tried File -> Save, file -> Save As, the Save As icon, the whole dealio. No dice, whether I try to do so in a file directly in the C: drive, on the desktop, on a USB drive, etc.
MS Word 2019, Saving Docx
Elsewhere, I found a similar discussion ranging over 4 pages and no-one could resolve the issue. I have persistent the Docx file is the source of the problem and not MS Word. No idea why it should suddenly double in size on one particular save. I tried the original 50Mb file on two other Win 10 PC’s and each time it was saved it increased to 136Mb.
What I have already tried:
- Save the file with an admin account: works.
- Restore files from the backup: does not work. The problem remains.
- Detailed event display: no more precise information found.
- A new folder created, files added again: without success.
System Infos:
- Windows 11 Pro 24H2
- Office 365 Version 2501, Build 18429.20132
Thanks for your help!
Best regards
Marquis
Word Document Issues: An Interview with Microsoft Specialist Alex Taylor
As Microsoft Word remains one of the most commonly used text editors across the globe, users frequently run into unexpected issues. We sat down with Alex Taylor, a Microsoft specialist, to delve into some persistent word document problems and get expert insights on troubleshooting these issues.
Word 365 Compatibility Issues with Older Word Versions
Alex, we’ve come across a problematic Word file that freezes when opened in Word 365. This file was saved in older versions like 2019, 2016, 2012, 2010, and 2007. What might be causing this compatibility issue?
Compatibility issues frequently enough arise due to differences in file formats and features between Word versions. When saving documents in earlier versions, some advanced features and formatting may not fully translate to newer versions. Ensure that the document is saved in the most recent compatible format. You can also use the “Check for Issues” -> “Check Compatibility” option in Word 365 to troubleshoot potential compatibility problems.
word 2019 Not Saving Documents
Some users report that Word 2019 is failing to save documents irrespective of the method used. Have you encountered this issue before, and if so, what are some potential solutions?
Yes, this problem can arise due to a variety of reasons including temporary glitches in Word, issues with the file itself, or even permissions on the computer. Users can attempt to perform a clean boot, which disables needless startup items, and check for Windows updates. Another approach is to try saving the file as a PDF, as this sometimes resolves corruption issues.
Significant Size Increase When Saving Docx files
A user reported that, after one particular save, a 50Mb Word document doubled in size to 136Mb. Any insights on why this occurs?
The sudden increase in document size could be attributed to the addition of large media files, complex formatting, or embedded objects. it’s also possible that the document is experiencing corruption. Users can try removing problematic elements or compressing media files to reduce the overall size. Performing a thorough document check and using “Save As” to create a new, potentially cleaner file can also be beneficial.
Concluding Thoughts
Alex, what final advice can you offer to users experiencing these issues with Word documents?
Firstly, always ensure your Word software and Windows operating system are updated to the latest versions to benefit from bug fixes and compatibility improvements. Regularly backup your significant documents to mitigate data loss due to corruption or other unexpected problems. Lastly, keep your documents as simple as possible to avoid unnecessary complexity in formatting and features.
