“Hello Laurent, are you okay? Be careful ! It is raining. “This Thursday morning, Salah Mahdjoub (41), the assistant coach of Lusitanos Saint-Maur, opposed this Saturday to Bobigny in the National 2 championship, is not addressing one of his players but a … factor ! This senior executive at La Poste occupies the position of operational quality manager in the establishments of the 1st, 2nd, 3rd, 4th, 12th and 17th arrondissements of Paris. Its job is to ensure the quality of service provided to customers. After dropping off his two daughters aged 15 and 8 at school, the former player of the Lilas (CFA) and the Red Star (Nat./CFA 2) arrives at 8:30 am in the 12th century establishment. This holder of a management master’s degree leads a meeting with the director of the platform on the development of customer files in order to get to know them better. “Salah is determined on the results, he is very comfortable with everyone involved in the establishment, from the postman through the managerial line, praises Christelle-Ange Bonnet, the director of the platform. and is always looking for solutions to boost activity and quality. ”