The Metropolitan Transportation Authority (MTA) announced Tuesday that the subway service enhancements will reach the N and R lines on weekdays beginning Monday, August 28.
Customers will experience shorter wait times with trains arriving every eight minutes instead of every 10 minutes between 10:00 am and 4:00 pm Monday through Friday.
These service improvements are made possible by $35 million in funding included in the New York State budget for fiscal year 2024 and are expected to benefit the 180,000 customers who ride the N and R Lines at noon during the week.
New York City Transit is responding directly to surveys of “Customers Count” which have consistently included feedback from passengers requesting reduced wait times along the N and R lines with below-average system-wide satisfaction ratings. Customers have also reported in surveys that they would be more likely to continue riding the metro system if their wait times were reduced.
“Customers on the N and R lines have told us loud and clear in surveys that more frequent service on weekdays would improve their satisfaction, and I’m delighted to say that we’re doing just that,” said the City of Public Transportation president. New York, Richard Davey. “Thanks to historic funding secured in the state budget, we are able to provide more frequent and reliable midday service to hundreds of thousands of customers in Queens, Brooklyn and Manhattan, making the subway an even faster option for getting around New York City.
These service additions follow previous service increases on the G, J and M lines that began July 2, with trains arriving every eight to 10 minutes on weekends instead of 10 to 12 minutes. On Monday August 7, C trains began running every eight minutes instead of the 10 minutes on weekdays. And on Saturday, August 12, the 1 and 6 trains began operating every six minutes on weekends, instead of every eight minutes.
Weekday service increases on the B, D, J and M lines are planned for July 2024. The increased service would see trains arrive every eight minutes. In addition, service would be added to lines 3 and 5 on weekends, with trains arriving every 10 minutes.
“Customer surveys indicate that riders want more frequent and reliable service at all times of day, and we’re listening and responding directly to that feedback,” said Shanifah Rieara, MTA’s acting director of customer service. “And as we continue to expand this effort and increase service to 24 hours a day and to more lines, even more customers will be able to enjoy better service.”
2023-08-23 02:43:20
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